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Customer First
@CustomerFirst
Rick Spence is a business writer, speaker and consultant dedicated to helping businesses grow.
Toronto
Joined April 2010
17
Following
128
Followers
126
Posts
CustomerFirst
retweeted
Loyalty360
@Loyalty360
over 11 years ago
Air Canada Reaches New Heights of Customer Loyalty - http://t.co/1veRKHbfl1
#travel
#loyalty
Customer First
@CustomerFirst
over 11 years ago
Email marketing still works. If it's quality content, short, and keeps customers wanting more. Don't always sell. http://t.co/XeC6k19f0S
Customer First
@CustomerFirst
over 11 years ago
Loyalty programs work! Forrester: Members spend more, stay loyal longer, and worry less about price. http://t.co/Xss0PTluql
CustomerFirst
retweeted
Rick Spence ☮️
@rickspence
over 11 years ago
"Discontent is the first necessity of progress." Thomas Edison
Who to follow
Withe (withe.co)
@withevideo
The operating system for career fairs. Built for the people who actually run them.
Rick Spence ☮️
@rickspence
Writer, speaker & consultant specializing in entrepreneurship, innovation and climate. 🗣️✍️🤝🇨🇦🇺🇸🇬🇧
Leslie Stojsic
@LeslieStojsic
Former news producer and fully committed raconteuse and doppelgänger detective.
CustomerFirst
retweeted
Rick Spence ☮️
@rickspence
over 11 years ago
Announcing "We Expect More from You" -- a bold new series of motivational posters encouraging bosses to do better http://t.co/rKEy8jAlJk
Customer First
@CustomerFirst
over 11 years ago
"Don't be anonymous to customers. Make your company a family/partner in their times of need." http://t.co/2YJttkHvsc
CustomerFirst
retweeted
Loyalty360
@Loyalty360
over 11 years ago
IHOP Wants to be More Customer-centric - http://t.co/wuoo6K9BNA
#cem
#qsr
CustomerFirst
retweeted
Loyalty360
@Loyalty360
over 11 years ago
Inflection Points: Seizing the Moment in Customer
#Loyalty
- http://t.co/Q9Jdj8a28E
#research
#cx
#lmktg
Customer First
@CustomerFirst
over 11 years ago
"The simple act of choosing a higher purpose will help you find the right path." http://t.co/YOlf85Ftjd
Customer First
@CustomerFirst
over 11 years ago
The answer of course is you win both ways. "Once an organization embraces either journey, it will soon find itself making better decisions "
Customer First
@CustomerFirst
over 11 years ago
Who’s more important when it comes to company culture: customers or employees? My story in the National Post: http://t.co/YOlf85Ftjd
CustomerFirst
retweeted
Vivek Wadhwa
@wadhwa
over 14 years ago
Companies that share rewards with employees greatly outperform others http://t.co/vU2y8K2h -- the Silicon Valley model
Customer First
@CustomerFirst
over 14 years ago
At online retailer http://t.co/O2PnFkP0, Anne-Marie Fleming has a simple customer service mantra: "Dogs First." http://t.co/QGn8JoLw
Customer First
@CustomerFirst
over 14 years ago
Systems may screw up, but having the right people in place can save the day. How much do your people care? http://t.co/daDPYYXl
CustomerFirst
retweeted
Rick Spence ☮️
@rickspence
over 14 years ago
There are no silver bullets in business. It always takes hard work. There: doesn't that take the pressure off (and put it where it belongs)?
CustomerFirst
retweeted
Loyalty360
@Loyalty360
over 14 years ago
"The key to customer loyalty" by @VIPdesk http://t.co/yZXms0fT
CustomerFirst
retweeted
Shep Hyken
@Hyken
over 14 years ago
Some organizations are using the wrong
#custserv
metrics to measure customer satisfaction. Measure what matters to the customer.
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