Nick Jiwa

Customer Experience fanatic and business process outsourcing (BPO) expert, entrepreneur, leader, matchmaker.

[Nick Jiwa @CustomerServLTD]

@chrono24 Buyers beware, watch purchased, returned to seller but Chrono24 withholding my refund in their so called escrow account. Customer service is atrocious. Chrono24 protects sellers not buyers.

[Nick Jiwa @CustomerServLTD]

AI again? I know. It’s everywhere. But beneath the noise, there’s a more important conversation happening inside call centers and CX.

In my latest article, I cut through the hype and focus on what’s actually working and where humans remain essential.

https://t.co/FA5P0Hj4DS

[Nick Jiwa @CustomerServLTD]

Like many in our industry, I stumbled into a call center job by accident — and it became a decades-long journey through the BPO and CX world. Here’s how it all began and why I still believe this industry offers life-changing opportunities. https://t.co/Mpvux3o422

[Nick Jiwa @CustomerServLTD]

Politicians want to “Keep Call Centers in America.” Sounds good—until you see the price tag: higher costs, fewer services, and consumers footing the bill. My latest article breaks down the risks, global impact & what our industry must do.
https://t.co/muFghhseMM

[Nick Jiwa @CustomerServLTD]

Is the call center industry becoming too tech-focused? Tech can boost efficiency, but losing sight of call center 101 hurts results. My latest article shares how to balance innovation with the human factor.
https://t.co/Qg1GxLOIrF

[Nick Jiwa @CustomerServLTD]

Africa is emerging as the next big market for call center outsourcing, with Egypt and South Africa leading. But challenges remain. In my latest article, I cut through the hype to explore the real opportunities and obstacles for outsourcers in Africa. https://t.co/mcc6zurX7X

[Nick Jiwa @CustomerServLTD]

Whether you're a carrier, provider, or consumer, customer service and contact centers are evolving in the competitive insurance market. Check out my latest article on customer experience trends and challenges in insurance today!
https://t.co/1yKSPgpdbd

[Nick Jiwa @CustomerServLTD]

In the midst of today’s AI hype, companies are seeking the most efficient ways to support customers. Too often, call deflection strategies get confused with call avoidance, which leads to customer angst. Check out our latest article on this topic. https://t.co/SnbmavALYq

[Nick Jiwa @CustomerServLTD]

@FedEx why the hell do you make customers stay home all day waiting for a package that requires signature, to be delivered by 8 PM per your crappy app and crappy website. Then reschedule delivery for tomorrow with no advance notice and no way to reach a live person? Crap!

[Nick Jiwa @CustomerServLTD]

Call center support: outsource, insource, or both? Rising costs and tech shifts demand strategic choices. Discover how outsourcing evolves from cost-cutting to growth catalyst. Let's debunk outsourcing myths with CustomerServ President Nick Jiwa:. https://t.co/7b4vVsKWmE

[Nick Jiwa @CustomerServLTD]

Automation, emerging outsourcing markets, cost-cutting, and a demand for efficiency are reshaping the CX and BPO landscape. Explore CustomerServ President Nick Jiwa's insights on 2024 CX and BPO trends in his latest article. https://t.co/UHLgdEGHyR

[Nick Jiwa @CustomerServLTD]

How often do you hear about AI or discuss it? Yet it seems the more we hear about AI, the less we know. Despite the hyperbole calling for the end of human interaction in customer service, the reality is quite different. Check out our latest article. https://t.co/aenRY237vk

[Nick Jiwa @CustomerServLTD]

Partnering with @ExecsInTheKnow, we surveyed customer experience (CX) leaders for our CX Outsourcing Insights report. Gain valuable insights on managing today's challenges. #CX #CustomerExperience #Outsourcing #Insights
https://t.co/fYQ20QnL1S

[Nick Jiwa @CustomerServLTD]

Everyone is eyeing the next offshore or nearshore market for outsourcing. Check out my latest article on why Africa is rising in the BPO sector, and which countries are leading the industry. https://t.co/QhyBZgimsd

[Nick Jiwa @CustomerServLTD]

@SiriusXMFC Hit more homeruns! Score more touchdowns!

[Nick Jiwa @CustomerServLTD]

@ChelseaFC This lineup is comical

[Nick Jiwa @CustomerServLTD]

What is the right size call center outsourcing vendor for your business needs? Check out my latest article as we dive into one of the most popular “debates” in our industry – bigger vs. smaller vendors…https://t.co/ahmE6UGTGw

[Nick Jiwa @CustomerServLTD]

There is a growing interest in socially conscious outsourcing — also known as impact sourcing — in the call center industry. Check out my latest article as we delve into this important topic. https://t.co/w5gDciAFcV

[Nick Jiwa @CustomerServLTD]

Read my latest article on what to expect in the BPO call center industry in 2023. The past few years have brought tremendous change, and we are expecting 2023 to be an equally interesting year. https://t.co/6hz218dMPP

[Nick Jiwa @CustomerServLTD]

@Dont_U_Hate_ @Rackspace But don't the mailboxes have to be defederated from Rackspace?