The Customer Experience Company

We are a leading strategic design, experience design, and digital implementation consultancy based in Sydney with deep expertise in Customer Experience.

[The Customer Experience Company @Customer_exp]

We are proud to announce that this year we have scored a six Good Design Awards! Congratulations to everyone involved in bringing these meaningful and impactful works to life. Join us in exploring the designs here: https://t.co/ebyJJRfsig

[The Customer Experience Company @Customer_exp]

CEC has partnered with SDN Children's Services to support their CX and Digital transformation, and in May 2023 we launched a customised, scalable solution using Mendix's low-code/no-code technology to tackle critical challenges in the childcare industry. https://t.co/HwsuTLL3rn

[The Customer Experience Company @Customer_exp]

Do you want to challenge, inspire, and make change? If you love design thinking, have 0-6 years of experience and are able to work in Sydney time (AEST), follow the link to apply today! https://t.co/OJBbY9nENn

[The Customer Experience Company @Customer_exp]

We believe everyone should have the opportunity to stand up for what they believe in. That’s why we are supporting our whole team to participate in the #ClimateStrike today and join millions around the world in… https://t.co/FxgcXMonHN

[The Customer Experience Company @Customer_exp]

LifeLauncher has officially launched! We worked with @NSWEducation to design a website that helps school students make informed career choices.

[NSW Dept of Education @NSWEducation]

Thinking about what's next after high school? 🤔

LifeLauncher allows you to explore over 5,500 careers and course options and find what suits you. Try it today! https://t.co/PECf2FWp1X

[The Customer Experience Company @Customer_exp]

Hitting the skies anytime soon? Check out our feature in the @qantas in-flight magazine ✈️ 📰
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#servicedesign #customerexperience #innovation #sydney #qantas #flight https://t.co/resFxxWrZh

[The Customer Experience Company @Customer_exp]

We hope you’ve enjoyed our #valentinesday series! We loved working on each and every one of these projects with you. Get in touch if you think we’d be a perfect match for your next project 💕 https://t.co/arOVPFKGRP

[The Customer Experience Company @Customer_exp]

Want to find out how your customers make choices? Transport for Victoria wanted to understand what factors were most important to people when travelling to and from #Melbourne #Airport. Follow the link to discover how we did this! https://t.co/tJq4X4wpvw #BeMyValentine

[The Customer Experience Company @Customer_exp]

Not all your customers want to get married at first sight. Together with Transurban we discovered an innovating business model based on incremental commitment which reinvented the toll-based experience in Australia https://t.co/aOfaN59aLR #bemyvalentine #mafs #commitment

[The Customer Experience Company @Customer_exp]

Looking to create better futures for your customers? A state government department asked us to help drive enrolments towards vocational education and training. We designed a product aimed at engaging students to make informed career choices. https://t.co/dvhPm9J5M9 #bemyvalentine

[The Customer Experience Company @Customer_exp]

Looking for a digital partner to bring an outside perspective on your customer experience? We played a key role in designing the future digital identity for Service NSW, securely connecting the citizens of NSW with government and businesses. https://t.co/sYzqX8rZvj #bemyvalentine

[The Customer Experience Company @Customer_exp]

Want to make your customers hearts skip a beat? Primary Health Care wished to take a true outside-in look at their customer experience and invest in improvements that would bring the greatest benefit to their customers. https://t.co/k5RECmQb5R #transformation #bemyvalentine

[The Customer Experience Company @Customer_exp]

Want to make your customers hearts melt? We partnered with a life insurance start-up, assisting them to build a business model from scratch based on customer needs. Together we created a solution that delivers value in ways no other insurer does or can. https://t.co/oSyaKCy5bl

[The Customer Experience Company @Customer_exp]

Looking to make your business pop and increase market share? We helped Bankwest define the future experience for small businesses and home loans. We built internal customer-centric design capabilities within the team, and we can do the same for you. https://t.co/Aw9dNvfF7a

[The Customer Experience Company @Customer_exp]

Looking for ways to connect with your employees? We worked with NZ Inland Revenue to define the debt collection experience through culture change. Within a year, employee engagement rose from 3.87/5 to 4.27/5 and old debt collection increased by $62m. https://t.co/MZy2YCKtNI

[The Customer Experience Company @Customer_exp]

Looking to create an experience that clicks with your customers?
We helped the NSW Treasury and Data Analytics Centre understand its citizens needs and designed a way to better interact with the NSW Budget https://t.co/wUwUbmumN3 #wejustclick #digital #design

[The Customer Experience Company @Customer_exp]

CEC, together with NSW Treasury and the Data Analytics Centre, used a citizen-centric approach to design an engaging and interactive dashboard for the 2018-19 state budget. We’ve been shortlisted in the Excellence in Public Sector: The Citizen Experience category in #TheCXAwards

[The Customer Experience Company @Customer_exp]

Being able to produce the greatest amount of customer value for the least amount of effort is the holy grail for product development. Break the product obsession and organise yourself and your company to focus on OUTCOME not OUTPUT.
https://t.co/Bbv2HtVkoq

[The Customer Experience Company @Customer_exp]

You're invited to our 15th Birthday Party - https://t.co/yNjhtsb75o

[The Customer Experience Company @Customer_exp]

Emotional intelligence is our ability to recognise, understand and manage emotions and social complexities. We’ve put together a list of handy tools and methods that we employ at CEC, that you yourself can easily incorporate to your workplace routine https://t.co/xUvCeybUC1