Ian Miller

Head of Product at Wildfire Systems

[Ian Miller @CydeSwype]

In an era of AI everywhere this is embarrassing for @USAA customer service. I'm logged in to the mobile app and the responses are so completely off the mark.

[Ian Miller @CydeSwype]

@AlaskaAir I've been waiting on hold for over 40 minutes to talk to someone about my credit card application. I'm blocked from booking my next flight with y'all because of this. I'm going to choose to fly with another airline as a result.

[Ian Miller @CydeSwype]

@AskeBay wtf. Fix this.

[Ian Miller @CydeSwype]

@eBay you may want to consider some automatic fraud detection that prohibits a $10 item from being allowed to charge $5k in shipping. This is embarrassing that this fraud is allowed on your platform. Someone gained access to my account and made this purchase.

[Ian Miller @CydeSwype]

@eBay you may want to consider some automatic fraud detection that prohibits a $10 item from being allowed to charge $5k in shipping. This is embarrassing that this fraud is allowed on your platform. Someone gained access to my account and made this purchase.

[Ian Miller @CydeSwype]

@eBay you may want to consider some automatic fraud detection that prohibits a $10 item from being allowed to charge $5k in shipping. This is embarrassing that this fraud is allowed on your platform. Someone gained access to my account and made this purchase.

[Ian Miller @CydeSwype]

Every time there's a crash your devs get a report from Google. Surely you should see a massive spike over the last week. Your average app rating appears to be affected also as hundreds of people are leaving one-star reviews now.

[Ian Miller @CydeSwype]

@AskCiti your Android app update crashes every user on Android 14 (current most recent version). This is millions of affected users. Support reps are asking for info but what we need is an ETA on a fix. Please provide a statement acknowledging the crashing bug and ETA for fix.

[Ian Miller @CydeSwype]

@linkedin you might want to get on this... https://t.co/OMR83H6DsC best practice is to throttle requests for instant login links, password resets, etc. with either Captcha challenges, email address challenge, etc.

[Ian Miller @CydeSwype]

@washingtonpost Coincidence that Axos website (https://t.co/uN14zcSOAX) has been down all day with the release of this news? Targeted by activist groups perhaps? I've had an account with Axos since their early days back in the early 2000s and never had a problem until today.

[Ian Miller @CydeSwype]

Proud that our local superintendent isn't afraid to speak out against this disinformation from the Governor. Teachers are public servants who do the job because they care about the kids, not because they have a political agenda. They deserve our respect.

[Matthew Gutiérrez, Ed.D. @DrMattGutierrez]

Such a sad attack on teachers who only pour their heart & soul into their work. Our teachers didn’t indoctrinate students during virtual learning, if anything they capitalized on the few minutes they had w students on the core content.

He mentions a teacher not meeting the needs of a student. How about provide additional resources to public schools so that we can excel!

This just breaks my heart. #txed #txlege #teachers

[Ian Miller @CydeSwype]

@samsanders No. Freaking. Way. Is it too forward to mention that my wife and I have a tea room we just opened and that you should totally come have tea with us?

[Ian Miller @CydeSwype]

@samsanders That feeling when you like a tweet and it goes from 404 to 405 and you feel a little regretful because 404 is just a funnier number. #toomuchgeek

[Ian Miller @CydeSwype]

Learning WCAG and realizing the irony that one of the rules is to make content predictable...but the spec itself jumps from Level A to Level AAA back to Level A...so there's that.

[Ian Miller @CydeSwype]

Just in case the combination of pineapple, mayo, alfalfa sprouts and strawberries wasn't exotic enough for you, don't worry. You can add turkey or tuna to that wrap.

[Ian Miller @CydeSwype]

Dude. 2 raccoons in 3 days have managed to cripple our town's power grid. Winter is coming and this feels fragile as hell. https://t.co/vNHA4R6mLl

[Ian Miller @CydeSwype]

@KevinBaird @peetscoffee Good to see another happy Calico Cut Pants customer! https://t.co/NoSUCMx6yL

[Ian Miller @CydeSwype]

@IHGOneRewards @superyt723 Appears this is potentially a hack: https://t.co/UNzsknb8ry but still no word by IHG, even to acknowledge that there's an ongoing outage.

[Ian Miller @CydeSwype]

@IHGOneRewards @superyt723 Any ETA on getting this fixed? It's been busted all day. I think a lot of people are trying to book hotels today and we're getting frustrated...

[Ian Miller @CydeSwype]

@Reuters Still no official word or tweets from any IHG accounts that an outage is official. We can find sympathy if there was a hack, but we need to hear from the company that they acknowledge there's an outage. Continued bad/absent communication around this will damage the brand.

[Ian Miller @CydeSwype]

@IHGhotels @InterConHotels Your systems are unable to allow users to book in web or app. Still no official word from IHG on what's going on, but starting to see news reports of a potential hack: https://t.co/UNzsknb8ry