@mattrasband Hello Matt, I'm sorry to hear this, we want all our members to experience great service. I'd love to help connect you with the right people. Could you send me a DM with the details so I can make sure you are taken good care of.
We have learned that our phone/data provider is currently experiencing an area-wide outage and as a result our home banking, phones and some branches are unavailable at this time. We will keep you updated as we know more.