Good leaders recognize the negative consequences of pitting people and teams against each other. They rather focus on creating a collaborative culture that encourages employees to take appropriate risks, even though the results may sometimes be negative.
https://t.co/ayW3dG8Qdq
"Executives who listen to managers are likely to discover a wealth of practical, innovative ideas, as well as reliable intelligence about employees and customers."
@tedkinni https://t.co/QvY5D95SFe
Weak arguments start by criticizing the person behind an idea. Strong arguments begin by criticizing the content of the idea.
Attacking the author reveals defensiveness and invites counterattacks. Refuting the message reveals civility and invites dialogue.
#TuesdayThoughts
I’ve never seen a company lack ideas!
I’ve seen countless companies lacking the processes, skills, metrics, and innovation mindset for ideas to emerge, get tested, and blossom.
"We live in a world where ego gets attention but modesty gets results. Where arrogance makes headlines but humility makes a difference. Are we confident enough to stay humble? Are we strong enough to admit we don’t have all the answers?" https://t.co/TJ9hl6q90H
"People display not only varying degrees of cultural fit, but also varying degrees of adaptability, and this second feature, Goldberg argues, is one that companies should probe more deeply." https://t.co/RzlIigcKxD
Amazon outperforms most in customer satisfaction and loyalty. Here’s what the retailer has planned to improve the customer experience this holiday season: https://t.co/dd93QI3DtX
Absolutely cracking organization yesterday! Hope these programs will have feedback mechanisms in place to measure performance and gather data to continuously make them more user-centric. Delighted and looking forward to get involved! @TheMeccaMVMT