What a day... Driving to Leicester from London, after ages on left side, after waking up at 3am, travelling to Vienna and flight to Heathrow, after I had to train my bladder for an hour, in the air and on the airport with no option to leave the seat. That was a real silly walk...
@MarkVale83@MicrosoftTeams Yeap, for sure option we were thinking about and tested. But not the option I would like to go for if not necessary. Less silence but worse quality of calls due to higher latency (delayed audio and overlapping conversations) and also bringing another point of failure.
If you have 15-20 seconds of silence calling @MicrosoftTeams AA and call queue before getting the agent, don't be surprised. In cross-regional tenants for callers outside of home location of your tenant it is expected, unavoidable and expected behavior. As per Microsoft...
@dinocaputo@MicrosoftTeams I would love to see that documented as acknowledgement.
Might be that some regions will not feel such pain. But try the experience with EU hosted tenant for AUS located caller to AUS number associated to AA followed by CQ with assigned and available agent.
@TheRealKorbyn@MicrosoftTeams That could happen from multiple different reasons. You will never find that acknowledgment until MS engineer will review your case. But you might feel disappointed after Network Performance Assessments, traces, testing, debugging, logging...that response might be it is expected😂
@ilyabu Take the meaning of the word "coach". I would never call opposing trainer a coach.
"Opposing man who is supposed to be a coach is the best way how to express the differenve between real coach and person who was appointed to train the team with insufficient coaching experience.
#MicrosoftTeams Pros do you hear from your customers issues with "not ended" Teams calls on the USB connected headsets? User finish the call in Teams but the headset still shows living session. That usually drop the user when joining another call.
@tomarbuthnot@mozzeph@torggler I believe the fact that only Azure AD Premium 1 licensed accounts can use assignment of the license over the Azure dynamic AD groups.
My Teams guru friends @torggler@mozzeph have you already noticed the change in documentation for Teams Phone Resource license?
Previously, a Teams Phone Resource Account license was only required when assigning a phone number to a resource account.