Luke Porter

Expert in Multi-Channel Contact Management and Customer Service. Co-Founder of DigiDesk Platform. Looking to Share Best Practice on #digital #custserv #CX #CSAT

[Luke Porter @DD_Luke_Porter]

Voice of the Customer through the Employee: https://t.co/HnL0p0snof via @Digi_Desk #VoC #CSAT #custserv

[DigiDesk @Digi_Desk]

Call Centre Benchmarking 101 https://t.co/JrEJCSoJHT via @callcentrehelp #cctr #custserv

[DigiDesk @Digi_Desk]

AI revolutionising CX: Richard Bassett on identifying and supporting vulnerable customers | MyCustomer https://t.co/s2S8zZBySf #CX #custserv

[DigiDesk @Digi_Desk]

5 Tips for Improving Agent Performance https://t.co/N3ZXIDRjls via @callcentrehelp #cctr #custserv

[DigiDesk @Digi_Desk]

How Contact Centre AI Provides Better Customer Experiences https://t.co/dpUI8L40yr via @callcentrehelp #cctr #custserv

[DigiDesk @Digi_Desk]

Is Your Organisation Ready for the AI Revolution? https://t.co/mFb3B7np6c via @callcentrehelp #digital #custserv

[DigiDesk @Digi_Desk]

Money Advice Trust Choose DigiDesk CSAT For Capturing Customer Feedback: https://t.co/e7xDWyqHhp #CSAT #custserv

[DigiDesk @Digi_Desk]

7 Tips for Mastering Quality Management on Digital Channels https://t.co/WQTdcyLqLa via @callcentrehelp #CX #custserv

[DigiDesk @Digi_Desk]

What is Interaction Analytics in Contact Centres? https://t.co/ZrCZJFLaXH via @callcentrehelp #CX #custserv

[DigiDesk @Digi_Desk]

Experience Management: Definition & Strategies https://t.co/hTqxeh8X0Y via @callcentrehelp #CX #custserv

[DigiDesk @Digi_Desk]

7 Tips for Customer Experience Success https://t.co/ByhU8iWELq via @callcentrehelp #CX #custserv

[DigiDesk @Digi_Desk]

25 Ways to Proactively Spot Your Customers’ Pain Points https://t.co/lyXPY6eYZ2 via @callcentrehelp #CX #custserv

[DigiDesk @Digi_Desk]

25 Ways to Proactively Spot Your Customers’ Pain Points https://t.co/lyXPY6eYZ2 via @callcentrehelp #CX #custserv

[DigiDesk @Digi_Desk]

The Right Customer Service Metrics for Success https://t.co/URAq5peXrk via @callcentrehelp #cctr #custserv

[DigiDesk @Digi_Desk]

How to Motivate Staff and Drive Employee Engagement https://t.co/2a2p14O1Ko via @callcentrehelp #cctr #custserv

[DigiDesk @Digi_Desk]

Seven Ways to Improve First Call Resolution https://t.co/jkcb3Eyqds via @callcentrehelp #cctr #custserv

[DigiDesk @Digi_Desk]

7 Tips for Effective Call Centre Coaching https://t.co/z5kSSR1J3r via @callcentrehelp #cctr #custserv

[DigiDesk @Digi_Desk]

14 Best Practices to Streamline Your Incoming Customer Queries https://t.co/4yOLJxddl9 via @callcentrehelp #cctr #custserv

[DigiDesk @Digi_Desk]

What it takes to lead CX transformation | MyCustomer https://t.co/E50rwuQIFU #CX #custserv

[DigiDesk @Digi_Desk]

14 Techniques for Excellent Call Centre Customer Service https://t.co/9wBldSCtL5 via @callcentrehelp #cctr #custserv

[DigiDesk @Digi_Desk]

Get To Know Your Customer Day: Making your customer engagement more meaningful | MyCustomer https://t.co/UKVG9NaZCi #CX #custserv