DEBI SMITH

[DEBI SMITH @DEBISMITH197645]

@cpisecurity why after 15 ish years can you not tell me how to change the battery in my panel w/out ‘we’ll come do it for $70 - then - ok one time as a courtesy after pushing back’ (the CSR I talked to was so nice) and why I cannot find the cost of upgrades online?

[DEBI SMITH @DEBISMITH197645]

@FedEx when a customer calls & says a package was delivered to the wrong address don’t say that is where it was delivered. I can see it is not my house. I did tell the customer svc rep how I knew it wasn’t. I offered to go take a pic of my porch and send both.