Diana Yaz

#Digitaltransformation #AI aficionado #NFT | Form. ECF evangelist, Innovation @Orange |

[Diana Yaz @DFYdigital_]

I was an @Airbnb customer for 11 years. It took one decisive experience to close my account. A quick look at @Trustpilot and confirms this is not an isolated incident, more like a pattern. For a company built on trust, even closing an account feels like an obstacle course.

[Diana Yaz @DFYdigital_]

@Casey Congrats, Casey! Never been so invested 😎

[Diana Yaz @DFYdigital_]

After 15 years of service, it is time to part ways @Fidomobile . My patience has run out.

[Diana Yaz @DFYdigital_]

@canva is magic studio available in Quebec (Canada)? Pls include the link if it is bc I cant find it.

[Diana Yaz @DFYdigital_]

Customer service @OpenAI you there? Houston, we have a problem. I have been a paying #ChatGPT Plus client for months. Yet recently, I am not recognized as such whilst continuing to pay. Pls rectify !

[Diana Yaz @DFYdigital_]

@AmazonHelp Done. I hope this is the last time I experience such a stressful and inefficient moment in my consumer life.

[Diana Yaz @DFYdigital_]

Hey @amazon - what's up with tech glitches? As I clicked to end #AmazonPrime membership, I was charged a full-year membership!
Now trying to get a full refund seems to be a herculean task.
Feeling stuck in the matrix. Amazon, WTH?

[Diana Yaz @DFYdigital_]

@AmazonHelp done

[Diana Yaz @DFYdigital_]

@AmazonHelp @amazon I was refunded but not totally. Still missing $11.06 CAD. Pls proceed, thx

[Diana Yaz @DFYdigital_]

Who wants to invite me to @getairchat

[Diana Yaz @DFYdigital_]

Folks, scammers are getting swifter by the minute.
Check this one from “city of montreal” urging me to pay a parking ticket.
Even the URL looks legit.
Be wary out there!
#scam #cybersecurity #fraud

[Diana Yaz @DFYdigital_]

4/4
..."Buy Mail Forwarding" blue button. #CanadaPost, do your homework, put yourselves in users shoes.
Basic #UX fail, folks.

[Diana Yaz @DFYdigital_]

1/4
@canadaposthelps and myself owe @Tangerine an apology. Context: I ordered a mail forwarding service from canada post. By purchasing the service, I'd expect ALL types of mail to be forwarded. Yet, to my surprise, expresspost parcels do not qualify. This became an issue when..

[Diana Yaz @DFYdigital_]

3/4
thinking they were the culprits (sorry!). You may ask, was this important detail displayed in bright bold colour on their site ? Nope. See for yourself. It's listed as an ordinary bullet on the right side of the page. What really grabs our attention however is the striking

[Diana Yaz @DFYdigital_]

@Wayfair I sincerely hope this interaction does not go in deaf ears at Wayfair and that someone there will tackle this. Surely, many others have experienced this.

[Diana Yaz @DFYdigital_]

.@Wayfair I know your priority is customer satisfaction but hey, if @FedEx has the order and is not delivering, you will not followup w @FedEx . Customer service is from the moment customer passes the order all the way to fulfillment. Get involved #Wayfair!

[Diana Yaz @DFYdigital_]

@Wayfair It boggles my mind how you are as fast ast the speed of light when it comes to refunds and getting rid of that client calling you out, but slow as a mammouth when it comes to finding the root of the problem.

[Diana Yaz @DFYdigital_]

@TangerineBank Your processes are broken. I give up.

[Diana Yaz @DFYdigital_]

Calling out @TangerineBank the so-called digital bank. When it comes to replacing a lost card, your processes are proof that you do not work as a digital brand but as a mammouth. Been 2 weeks w/o a debit card. #painpoint #fedup #digitalnope

[Diana Yaz @DFYdigital_]

@Wayfair Please cancel and refund my order. Thx

[Diana Yaz @DFYdigital_]

@TangerineBank lol. Then your staff assures me I will get my card tomorrow ! That was yesterday and I did not get it. So am I to understand that this customer touch point makes promises it shouldn’t? Some alignment is needed, I see.