Diane Frachon

Wife and proud mum of 3, passionate about business matters.

[Diane Frachon @DFrachon]

@HSBC_UK Card blocked with no warning, mix of legit&fraudulent transactions on it, no one to speak to, no idea of what transactions are investigated. I want to send in written the list of transactions I do not recognise, rather then chasing people who to not want to attend to their client

[Diane Frachon @DFrachon]

Hey @HSBC_UK, would you mind giving me a call to fix repeating fraud on my credit card please?
Called 3 times and each time either agent hangs up or I am referred to another number.
Frankly the poorest customer service, seems fraudsters are pampered, clients forgotten.

[Diane Frachon @DFrachon]

@HSBC_UK I thank you for logging my complaint, please share an int'l number for the investigation team that is not 0044 1226 362 224.

[Diane Frachon @DFrachon]

@HSBC_UK Hi Ivon, thank you for the answer. Yes, please do log a complaint - and I have called the Fraud team several times already...

[Diane Frachon @DFrachon]

Hey @royalairmarocuk, you cancelled my flight of 14/7 48hrs before departure, no explanation, then I have to run around for refund, told will take 15 days. Now 5 weeks later told in fact 'no refund, check again in 1-2 months'. Would you agree that this is like RAM is a scam?

[Diane Frachon @DFrachon]

@airtransat Thank you for the reply, though as capacity is know ahead of time, luggage at the time of purchase should only be accepted accordingly.

[Diane Frachon @DFrachon]

Hey @airtransat, how come I receive an email saying "we do not garantee that we will check in you luggage, even if you paid for it"? How is this even conceivable? What does one do when arriving at connection with his luggage then? Reply appreciated please

[Diane Frachon @DFrachon]

@royalairmarocuk, would you please care to process refund requests following the cancellation of flights over 6 weeks ago please? As cancellation was last minute, the alternative flight costed me an arm already...

[Diane Frachon @DFrachon]

@HSBC_UK, called you twice today, to hear how my 4 weeks old claim for fraudulent transactions is progressing. Have been waiting >20' each time, to then talk to 4 different people, and: phone is put down on me. How does this make me feel? Not very good. Would like a call back pls

[Diane Frachon @DFrachon]

@SophieReynal Le Caire !

[Marie Sauvion🥔 @sauvionmarie]

Le plan vaccin en France :

[Mille millions de mille sabords ! @Gloups__Gloups]

@GaveEmmanuelle Elles s'appelaient Nathalie, elles avaient un chouchou dans les cheveux et montaient dans des 205 avec des bandeaux solaires sur le pare brise dans laquelle on écoutait Boulevard des hits vol. 3 avec la cassette dans le Pioneer.

[Guillaume DFX @gdesfourneaux]

Pas un mot de plus ni de moins ...

[24h Pujadas @24hPujadas]

📌 #PartiPris #Economique de Stéphane Soumier
📢 : « Fessenheim, stop et sidération »

#24hPujadas #LCI #La26

[Diane Frachon @DFrachon]

Hello @sainsburys. I would love to share a recent customer experience with you, however no way to contact you by email, can you reach out please?

[Diane Frachon @DFrachon]

@KLM Hey @klm, sent you direct message with all details... do I need to post publically to get this to move? It has been 2 + months of emails and calls not getting through... thanks

[Diane Frachon @DFrachon]

Hey @KLM, would you care about answering customers' requests please? Bought 5 tickets on flights cancelled bec. of COVID, provided with 4 vouchers (missing 1), though opted for refund when asked.
Paid in Jan, and chase since April, I think it is about time to close this matter.

[Denis Olivennes @Olivennes]

+ je lis de doc sérieux et + je me dis que la solution raisonnable c’est 1 tests de masse 2 isolement des porteurs 3 reprise du travail des négatifs avec masques généralisés et gestes barrière. Pour éviter la tragédie de l’épidémie et le drame d’un effondrement éco sans précédent