D_katchyO

Real Virtual Assistant
Airbnb Co-host
STR Property Finder
An Economist

The owner of Katchy_Vee Enterprise, a product and Service business.

[D_katchyO @DKatchyo]

@_kellytolulope @RaenestApp They were supposed to expect this risk and prepare mitigation from onset even before they moved to to Lead.

[D_katchyO @DKatchyo]

@yve_vonn @RaenestApp Yes

[D_katchyO @DKatchyo]

@RaenestApp Hi @RaenestApp, I was told to give it a 5 business days and today is the end of five business days, yet nothing positive has been said or done.
Am I supposed to sit back and watch you dillydally with my money? Please, with all due and undue respect refund my escrow account!!!

[D_katchyO @DKatchyo]

@I_Derinsola @RaenestApp No

[D_katchyO @DKatchyo]

@RaenestApp @RaenestApp, you took my money in the name of a deactivated account, no one is saying anything meaningful. I am only being redirected to the sender who confirmed that the transaction in question was successfully credited into my Fargo account. THIS CANT BE RECALLED BY THE SENDER

[D_katchyO @DKatchyo]

@RaenestApp @RaenestApp, you took my money in the name of a deactivated account, no one is saying anything meaningful. I am only being redirected to the sender who confirmed that the transaction in question was successfully credited into my Fargo account. THIS CANT BE RECALLED BY THE SENDER

[D_katchyO @DKatchyo]

@RaenestApp @it_Rutie @RaenestApp issued and managed through your platform.
If the account was deactivated, then the question is simple: where is the money now, and what is Raenest doing to ensure it is returned rather than repeatedly shifting responsibility elsewhere?

[D_katchyO @DKatchyo]

@RaenestApp @it_Rutie @RaenestApp, Escrow has confirmed that the withdrawal was successfully processed and cannot be recalled because the funds have already left their system, yet your team continues to direct me back to the sender instead of accounting for funds sent to a receiving account previously

[D_katchyO @DKatchyo]

@_kellytolulope @RaenestApp From the earlier hours of Friday, 5th June till now. A transaction that takes just 24 hours

[D_katchyO @DKatchyo]

@RaenestApp @Raenest See the response you team could give me

Thanks for your response.

Please note that the previous Wells Fargo account has been deactivated, and we no longer have visibility or control over transfers sent to that account.

 Any payment sent to that account will be returned to the

[D_katchyO @DKatchyo]

@RaenestApp @Raenest I'm disappointed by this response attached in the screenshot. If the Wells Fargo account was truly deactivated, why was I still able to use it to initiate a withdrawal from my Raenest escrow balance? Why was the transaction processed and my balance debited?

[D_katchyO @DKatchyo]

@RaenestApp @Raenest Whether it has been returned, or when I will regain access to it. This is no longer just a support issue, it is a matter of accountability. I would appreciate a clear answer from Raenest on what happened to my $209.12 and what concrete steps are being taken to resolve this.

[D_katchyO @DKatchyo]

@RaenestApp @Raenest At the moment, it appears that responsibility is being shifted to me for a transaction that originated entirely within the Raenest platform. My funds left my escrow balance successfully, yet no one has explained where the money currently is.

[D_katchyO @DKatchyo]

@RaenestApp @Raenest @RaenestApp I understand support teams can be busy, but at this point I would greatly appreciate an acknowledgement and a clear update on the investigation. I've been patient throughout the process and would be grateful if someone from the team could assist in resolving this.

[D_katchyO @DKatchyo]

@RaenestApp @RaenestApp
Hi @Raenest,

I've been trying to get an update on a withdrawal issue involving funds debited from my escrow balance, and I've provided all the requested documentation via email. Unfortunately, I have not received any response or status update since then.

[D_katchyO @DKatchyo]

@RaenestApp @RaenestApp I understand support teams can be busy, but at this point, I would greatly appreciate an acknowledgment & a clear update on the investigation. I've been patient throughout the process and would be grateful if someone from the team could assist in resolving this ASAP

[D_katchyO @DKatchyo]

@RaenestApp Hi @RaenestApp
I've been trying to get an update on a withdrawal issue involving funds debited from my escrow balance, and I've provided all the requested documentation via email. Unfortunately, I have not received any response or status update since then.