@AmericanAir - it’s insane the gate agents let people crowd the gate so people can’t get through and call groups before one has fully scanned in- reprioritizing lower status. seriously calling group 4 called when 2s were not through - bc everyone was blocking.
While I love shopping online, I also account for the 90% of all shopping that still happens in store. Great article touting our latest Facebook IQ study around the benefits of mobile helping consumers make more informed purchase…https://t.co/l8PhLALcb8 https://t.co/8bMQWks8e6
@AmericanAir Forcing a pregnant woman to the ground - on the jet bridge - without any help to kneel down to prove there was not a battery. It’s degrading and all unnecessary. Educate your employees. It’s that simple.
@AmericanAir just had your gate attendant, Justice who wouldn’t give me his ID, scream at me about a battery in a bag he claimed was an away but it was a raden and forced me to get on the ground 8 months pregnant and open it up to prove it.
@AmericanAir Your employee was screaming at a pregnant woman making false accusations over a bag battery with no apologies once proven wrong and you want me to go private so you can share my feedback? This is not how to treat a passenger, let alone an EP.
@AmericanAir We are now on board. https://t.co/jLuHHXfibY policy is to help assist families with children in sitting together. just needed to switch a middle for a middle. The gate agent, Kelly at eagle vail, said and I quote “I refuse to do that”.
@AmericanAir - flying with a 2 year old and in separate rows. Gate agent refuses to try and help us switch a middle seat out with a different row. So now I am supposed to leave her in a row by herself?!