Demi Sheratish

[Demi Sheratish @DSheratish]

@JioCare @reliancejio @TRAI CAN YOU PLEASE HELP WITH THIS?

[Demi Sheratish @DSheratish]

@JioCare @reliancejio My wife’s JIO phone was stolen in the USA, and she has been trying for over a week to regain access to her number. Despite multiple attempts, customer support has been unhelpful and doesn’t grasp the urgency of the situation.
#JioSupport #CustomerServiceFail

[Demi Sheratish @DSheratish]

@JioCare I am still waiting!! Why don’t you get severity of the problem?

[Demi Sheratish @DSheratish]

@JioCare Despite raising the concerns on ignorance of severity of the issue I am yet to hear from your side even though I provided my details hours back. @TRAI can you please suggest what can be done with this? All my wife’s financial sources are inaccessible :(

[Demi Sheratish @DSheratish]

@JioCare Our request keeps forwarded to new person with every email who will always respond with the same silly requests saying “sim type tick mark is missing please fill form again” even though everything is correct in form. I faced the same issue last year when I was traveling.

[Demi Sheratish @DSheratish]

@JioCare I have shared my number with you, please help us.

[Demi Sheratish @DSheratish]

@AskClubMahindra Thanks a lot @AskClubMahindra @singhkavinder, the issue is resolved now. I just wish it wouldn't have reached this state and it would have resolved 4 months back itself. But saying that, thanks a lot! Also please take necessary action against that fraud.

[Demi Sheratish @DSheratish]

@clubmahindra Why do you hire frauds & cheats who ultimately ruin the brand's reputation? 4 months back I upgraded my membership to Purple 1 BR when your employee Mr. Paresh from Club Mahindra Jodhpur made few commitments on reward I will get.

[Demi Sheratish @DSheratish]

@AskClubMahindra yup, I have shared all the details with you. Including the ticket number which is pending for more than a month now. Your Head – Grievance Redressal, Ms. Meghana Desai is not even responding over email now. @singhkavinder sir I hope your team takes customer not for granted!

[Demi Sheratish @DSheratish]

This is my last attempt to seek justice from your end. I hope in the end customer matters for you!
@clubMahindraBad @clubmahindra

[Demi Sheratish @DSheratish]

I have tried my level best to escalate this matter as much as possible but I don't think it is going anywhere. I feel cheated by @clubmahindra without any hope of getting justice. I don't think I have any other option left apart from going to consumer court.