Dafne Romero

[Dafne Romero @DafRomero]

@CapitalOne And still without a successful response. My question now is, how #CapitalOne will solve this? I will appreciate your prompt and immediately response.
#BadCustomerService

[Dafne Romero @DafRomero]

@CapitalOne Really? How an organization as #CapitalOne can provide a vague response like that? Your company suppose sell finance solutions, technological solution to scale up the payment network and that was an awful service and embarrassing and unnecessary situation.

[Dafne Romero @DafRomero]

@CapitalOne The investment and new acquisition supposed to leverage your service a wallet offer not affect your customer service. How can a Supervise needs to tell me that he will need to complete a form to investigate the situation with the merchant.

[Dafne Romero @DafRomero]

@CapitalOne My question to CapitalOne management as well as mentioned to your customer service staff. Why cannot I use my card? Why if both merchants accept Discover? Why for second time I had to use an ATM?

[Dafne Romero @DafRomero]

@CapitalOne Once again, I proceed to call to #CapitalOne customer service and I request to Taina (customer service representative) to speak with a Supervise. So, Mr. Roman the supervise explain the same speech that Tina and Tania said.

[Dafne Romero @DafRomero]

@CapitalOne Then I had to proceed to withdraw in an ATM paying fee service unnecessaries. Today, Saturday I pass through the same situation in a gas station.

[Dafne Romero @DafRomero]

@CapitalOne An Asian woman named Tina assisted the call and that was her words: “In May 2025 #CapitalOne acquired #Discover, which means that all the debit cards will pass as a Discover card. So, if the merchant does not accept Discover, you cannot used the card. What? Excuse?

[Dafne Romero @DafRomero]

@CapitalOne So, I decided to change it and try to use again in the same commerce; however, the card one again did decline. I proceed to call to your #capitalone customer service number.

[Dafne Romero @DafRomero]

@CapitalOne The first commerce was Walgreens, the second one was a local commerce and the transaction did decline; it was a stranger, but I thought that maybe was an issue because I was using my new debit card without change my pin number.

[Dafne Romero @DafRomero]

@CapitalOne But, let me provide you with an example: I recently received my new debit card, and I noticed that came without the #mastercard logo. Yesterday I started to use it.

[Dafne Romero @DafRomero]

@CapitalOne However, a vision is not a statement to appears in your marketing materials or promotional activities; it must a lively action that reflect your compromise with your clients.

[Dafne Romero @DafRomero]

@CapitalOne As you will hear the #CapitalOne mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking.

[Dafne Romero @DafRomero]

@Expedia So disappointed with Expedia’s awful service. @Expedia #expedia

[Dafne Romero @DafRomero]

So disappointed with Expedia’s awful service. @Expedia @EmbassySuites #expedia

[Dafne Romero @DafRomero]

❤️❤️❤️🙏🏼 #recoveryquotes #bookreader #chooselove #louisehay https://t.co/XhE4A14sHe

[Dafne Romero @DafRomero]

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[Dafne Romero @DafRomero]

It's time for a new adventure.❤️ #greattimes #goodvibes #goodfriends #blessed @ Road Town,… https://t.co/BbiYrhsrz4

[Dafne Romero @DafRomero]

Time for Bushwaker's😋 @ Road Town, Tortola, British Virgin Islands https://t.co/FFQ7OxDLvW

[Dafne Romero @DafRomero]

Happy Place!❤️ @ Norman Island, B.V.I. https://t.co/TdWr9hrxC4

[Dafne Romero @DafRomero]

Cuando pasan los años ves el amor de forma diferente, te enamoras del alma de las personas; solo… https://t.co/1YQdSpHXsu