Dear @NCBABankRw, I arrived at your Downtown Branch at 10:00 AM to resolve a MoCash issue and left at 2:00 PM without being served. Customers were told that only one person handles such cases. Four hours of waiting without assistance is unacceptable. Plz plz improve!
Dear @NCBABankRw@MoMo_Rwanda@MTNRwanda ko ntahantu mfite ideni nahamwe haba mu Rwanda no hanze yarwo, kdi ko claiming kenshi nkaba mfite na CRB report ibigaragaza, iki kibazo kizakemuka ryari? Ubu hashize amezi 2 nde clama ibi bintu arko byaranze๐คทโโ๏ธ
Over a month now, MoCash & NCBA Rwanda have denied me a reloan claiming I have other loans elsewhere, yet my CRB report shows none. Visited NCBA Downtown branch 3 times, got promises the issue was fixed, but still no solution. Disappointing service. @NCBABankRw