Excited to finally share what @DavoTheDev and I are building: @BernardLabsHQ (YC S26).
Running an appliance servicer takes relentless coordination. Owners, CSRs, dispatchers, technicians, and parts teams keep every job moving across calls, texts, warranty feeds, schedules, and systems that rarely talk to one another.
AI does not pull a washer out of a closet or carry a compressor up three flights. Technicians do.
Bernard gives servicers AI employees that work alongside their teams, taking on customer communication, scheduling, dispatch, diagnostic evidence collection, parts preparation, technician handoff, and follow-up.
At the center is Pre-ID, which helps technicians arrive with a likely diagnosis, ranked parts, supporting evidence, and a plan.
We are already working with some of the countryโs largest servicers, helping their teams handle thousands of calls every day and get more repairs ready before the truck rolls.
Built for the people who keep the physical world running and make the first visit the last.
learn more at https://t.co/OrFYn7ZVth