@virginmedia Hi, I did drop a text and now in a waiting queue. I was looking to get this sorted today or at least progressed today as I am currently working from home. I understand in this current climate it is very busy.
@virginmedia Hi I have checked both the line and the web page and it stating their is not any issues in my area.
However, we were fine until the outage yesterday and its been off ever since. so I dont believe the issue is with our broadband box.