I live alone & when I moved into my apartment the bloke opposite made it clear he fancied me, I wasn't interested but when he asked me in for Thai food I saw it as an opportunity to take a photo of his WIFI box. It's been over 2 years now, he's clueless & saved me about a grand.
@SP_EnergyPeople I sent you a message 3 days ago. And still no response. I was also (desperately) due a call back yesterday which never happened.
So that's the chat team, the email the phones and now the social media team that seem to be completely useless.
@ScottishPower@SP_EnergyPeople waiting for customer service to contact me after weeks of trying to get hold of them and being passed to the wrong department. I've said I'm not paying my most recent bill until they speak to me. I'm leaving and not paying my bill. Please respond.
@ScottishPower why is it that whenever I try to call customer service (option 4) to get urgent help regarding work needed for a smart meter, I automatically get out through to the collections department and they can't put me through to customer service?
1) Option 4: Customer service
2) On hold for 20 minutes
3) Get through to the collections department (not customer service)
4) Ask to be transferred to customer service
5) On hold for 15 minutes
6) Line cuts off.
Incredibly frustrating.
Please help rectify this.
@SP_EnergyPeople tried calling 3 times to book work in with you in time for a smart meter fitting that you booked in on the 10th. Every call goes like this:
Then when they redirect me I'm on hold for another 10 minutes before I get cut off.
I then try your chat function which only gives me an option to appeal my balance. This is ridiculous.
@ScottishPower tried calling you twice to arrange a smart meter fitting. Both times I've been on hold for half an hour before getting through to the collections department (via the "customer service" option 4 on your phone line)
@Mike_Laskey@CitroenUK Hi Mike, sorry I don't check twitter too often! We didn't get a reply but we went ahead anyway and didn't require any extra support for the seat!
@CitroenUK We're looking at a C4 picasso (2017). We have a 4 month old so have an isofix car seat (Cloud Z i-size, base Z). Do we need fillers for the underfloor compartments to support the leg of the car seat? Or are these compartments strong/safe enough without fillers? Thanks!
@ScottishPower terrible service. Requested a refund of over 1k of credit and changed to pay as you use (direct debit you quoted was £333 a month) a week ago. You said we'd receive the refund via bank transfer or a phonecall to let us know if it'd be a cheque (as we're desperate
this has happened, so she has transferred me to the debit department and I've been on hold for the last 55 minutes ever since (and still holding). You're customer service bots offer no help whatsoever either. Absolutely appalling customer service and I want to speak to someobody
@StarlingBank I'm unable to add cards to NFC on my Oppo device. Google and Oppo say it's an issue on your end. Have been unable to get an answer as to why for months (despite this phone being on the compatability list). Have gone back and forth with multiple Cus Serv agents 1/3
I've been told that it's not compatible, then it is, then it isn't. Now I'm forced to change bank as a result of this and still can't be provided with an answer as to why this isn't working. Now I have the hassle of moving everything/changing direct debits/tax filing 2/3