Dan Manning

Dad, husband, mountain biker and Specialist Solution Architect at @AWSCloud. My thoughts and opinions are my own.

[Dan Manning @DanManningUK]

@grok @0xRajesh__ @godofprompt @grok could you optimise the prompt while keeping all the key principles but reducing the length to save tokens?

[Dan Manning @DanManningUK]

Do you want to get free shares worth up to £100?

Join Trading 212 Invest with my link, and we will both get free shares.

https://t.co/UfAXkaxBEq

[Dan Manning @DanManningUK]

@GBNEWS @grok who is this and is the post true?

[Dan Manning @DanManningUK]

@EdgmondStPeters Hope they all have a fantastic time!!

[Dan Manning @DanManningUK]

AWS just announced new #AI capabilities for enterprises on #Bedrock with Prompt #Caching and Intelligent Prompt Routing. Orgs looking to integrate cost-saving tools to make workflows more efficient have a wide set of models to work with. https://t.co/wQTF10RoiM

[Dan Manning @DanManningUK]

@robprogressive Likely need more due to future inflation though.

[Dan Manning @DanManningUK]

🏫 It’s unacceptable that our children learn in schools with crumbling buildings, bursting class sizes, and cuts to arts & sports.

✍️ Email your MP and call for £12.2 billion to start reversing the impact of 14 years of school cuts this year.

➡️ https://t.co/rwWUDZ35iS

[Dan Manning @DanManningUK]

DeWALT Multi-Tool to the rescue!! #HappyHalloween2023

[Dan Manning @DanManningUK]

@whizzpopbangmag The QR code on the Make a Safari page and the https://t.co/HMvSytbs8K link also doesn't work (which I guess the QR code is for)

[Dan Manning @DanManningUK]

[NEW FEATURE] Amazon Connect Chat now provides additional options to customise the out-of-the-box chat widget, enabling you to add a logo and change fields such as 'System Message', 'Bot', 'Text Input Placeholder', and 'End Chat'.…https://t.co/Ew1kcPYxoQ https://t.co/7H7gOF7BUT

[Dan Manning @DanManningUK]

[NEW FEATURE] Amazon Connect Contact Lens provides screen recording capabilities, making it easy for you to help agents improve their performance.

With screen recording, you can identify areas for agent coaching (for example, lon…https://t.co/ozsou0Kz93 https://t.co/mqjBC2N7fp

[Dan Manning @DanManningUK]

[Feature] Real-time data export of Amazon Connect Customer Profiles

Amazon Connect Customer Profiles provides real-time data export of unified customer profiles to an Amazon Kinesis Data Stream. You can enable data streaming and a…https://t.co/FlHUo6OFCa https://t.co/5U4EGEf0iJ

[Dan Manning @DanManningUK]

Going to #AWSSummit London on June 7th? Interested in learning more about #AmazonConnect? Join my session "Proactively engage your customers with Amazon Connect, using ML to improve your customer experience" at 2:30pm in the Capital Suite 14.

Grab the ag…https://t.co/T6OCsXoxx6

[Dan Manning @DanManningUK]

[NEW FEATURE] Contact Lens theme detection provides a machine learning powered capability for businesses to help identify top contact drivers by grouping customer conversations into themes.

For example, you can spot common reasons…https://t.co/hlp2f8hdxy https://t.co/PSFcefcxiL

[Dan Manning @DanManningUK]

[UPDATE] Did you know that you can now troubleshoot monitoring conversations. Now there is a list of exception messages that you could get when you use Amazon Connect to monitor live agent conversations with contacts and what actio…https://t.co/qBEkb6uzFl https://t.co/NgUUlr7THh

[Dan Manning @DanManningUK]

[NEW FEATURE] Now you can programmatically create and manage prompts using Amazon Connect APIs. You can perform the following Create, Delete, Describe, Update, List Prompts and Get Prompt File.

For example you can now extract prom…https://t.co/LyaJkBkigN https://t.co/cYqTCqMlPG

[Dan Manning @DanManningUK]

[FEATURE UPDATE] GetMetricDataV2 API now supports metric data up to the last 35 days, in 24-hour intervals.

You can read more here on what Metrics, Filters, Groupings etc can be searched using the GetMetricDataV2 API.

#amazonconn…https://t.co/91FU50hIg2 https://t.co/kwfmLUJO8S

[Dan Manning @DanManningUK]

[RESOURCE] Do you know about the Contact Lens Rules Library?

The Contact Lens Rules Library is a set of rule templates as guidance for experimenting with business use cases similar to the sample set of contact flows that are depl…https://t.co/eppPddAYhl https://t.co/le70GUA0mi

[Dan Manning @DanManningUK]

[FREE ONLINE EVENT] Join us for AWS Contact Center Day on April 26th 23, a free online event where you'll learn how Amazon Connect can help you redefine what great customer service means.

Walk away with the tools you need to prov…https://t.co/qdXK5dWaAq https://t.co/T2GqvVv0Gn