@easyJetholidays@ABTAtravel@easyJetholidays This surely paints a picture from the time we spent at the hotel you incorrectly advertised… I expect my full refund and compensation now without any further delay, thank you. These reviews weren’t on your website interestingly
Our “holiday” with @easyJetHolidays at King Royal Palace (Dalaman) was nothing like advertised — flooding, unsafe conditions and electrics, filthy pool & damp, unhygienic rooms. Clear false advertising & total neglect. Case now with @ABTAtravel. #easyJet#holidayhell
I expect a phone call from senior management at EasyJet Holidays to resolve this matter immediately. Enough delays and dismissive email responses. #CustomerServiceFail#EasyJet
How is it fair that customers can contact EasyJet Holidays before or during their holiday, yet they didn’t resolve it while we were away, and now won’t deal with it after? #CustomerServiceFail#EasyJet
Just tried calling EasyJet Holidays 3 times about our post-travel complaint. Each time told no one can speak to us by phone — only email. Completely unacceptable after unsafe, mishandled holiday. #CustomerServiceFail#EasyJet
In summary: flooding, damp & insects, unsafe, collapsing ceilings, broken toilet & safe, filthy pool, no hot water for 5 days, unusable jacuzzi upgrade, and staff mismanagement, etc etc. Advertised as a 4* hotel. EasyJet ignored repeated warnings - false advertising & unsafe.
EasyJet & the hotel did not log our complaints, falsely claimed a rep had been in touch, falsely claimed we had been offered a room change, and lied about compensation being provided. Other guests also complained. Shows systemic mishandling & disregard for safety.
We had no hot water for 5 days, leaving us unable to shower, and the jacuzzi upgrade we paid for couldn’t be used at all. EasyJet’s response was a template email with “[insert date 29 days from today]” — showing total disregard for safety & wellbeing. #easyJet#holidayhell#abta
Another guest had a similar response from @easyJetHolidays after raising the same safety issues. This shows a wider pattern of dismissive handling & poor care. Travellers deserve honesty, safety & accountability — not false advertising or neglect. #easyJet#abta#holidayhell
We notified @easyJetHolidays on the first day about dangerous conditions — yet nothing was done. We were left in unsafe surroundings for our entire stay. Ceilings even collapsed in other rooms while staff ignored flooding & electrical risks. #abta#holidayhell
@PaulRobertsIbis It wasn’t our finest performance!
Hopefully 2018 will bring us some better football!
Thank you and thank you for the ticket - really appreciate!
Merry Christmas and best wishes