Danny Stevenson

[Danny Stevenson @DannyStevo19]

@WorldBollard we lost on in Lisbon today. Brave soldier went down fighting

[Danny Stevenson @DannyStevo19]

https://t.co/hmAuMpWmF2

[Danny Stevenson @DannyStevo19]

@SuperbFootyPics And two of the filthiest

[Danny Stevenson @DannyStevo19]

@SwearingKids Ballbagged

[Danny Stevenson @DannyStevo19]

@virginmedia Appreciated and thanks for your help

[Danny Stevenson @DannyStevo19]

Hey @virginmedia why is it impossible to talk to someone who can actually help me?

[Danny Stevenson @DannyStevo19]

@virginmedia Success with the 0345 602 4200 number, thanks, and all queries answered.

Turns out it’s the number for the Virgin Media Finance team. With a nod to customer satisfaction and continuous improvement, it might be worth making the number easily visible on the Virgin Media website.

[Danny Stevenson @DannyStevo19]

@virginmedia Thank you. I haven’t tried this number so will give it a try.

[Danny Stevenson @DannyStevo19]

@virginmedia My mobile phone devices contracts are with Virgin Media.
They are nothing to do with O2

[Danny Stevenson @DannyStevo19]

@virginmedia The information I want to see isn’t available or visible to me in my Virgin Media account when I’m logged in.

[Danny Stevenson @DannyStevo19]

@virginmedia I appreciate that you can’t speak about specifics on this platform.
As per my previous messages, all I want is a Virgin Media contact number that isn’t one of those above that will allow me to speak to someone about my mobile phone devices repayments

[Danny Stevenson @DannyStevo19]

@virginmedia 1. I don’t need access to a portal and haven’t forgot a password.
2. I need to speak to someone about mobile phone devices repayments.
3. I’ve called 0345 600 0789 and agents on that number can’t help.

As I’ve mentioned, Elon Musk can send people into space and back safely.

[Danny Stevenson @DannyStevo19]

@virginmedia The mobile phone device repayments are still with Virgin Media. I called O2 in the first instance and was advised that only Virgin Media can answer my questions. That’s when the problems started and why we’re having this conversation on X.

[Danny Stevenson @DannyStevo19]

@virginmedia Mobile phone device repayments.

Elon Musk can send people into space and get them back with the same amount of arms and legs.

Surely it can’t be as difficult as that to provide a telephone number that allows me to speak to the correct department?

[Danny Stevenson @DannyStevo19]

@simon_higgens @virginmedia Or even ‘Ram-ist’

[Danny Stevenson @DannyStevo19]

@simon_higgens @virginmedia It all feels a bit ‘Ram-sit’

[Danny Stevenson @DannyStevo19]

@virginmedia Even the website link to “make a complaint” doesn’t work for me

[Danny Stevenson @DannyStevo19]

@virginmedia I’ve used the number above and other contact numbers shown on the Virgin Media website. Every call has resulted in me being transferred and then cut off.

For a communications organisation it doesn’t feel that verbal communication with customers is the number one priority

[Danny Stevenson @DannyStevo19]

@virginmedia A great help will be providing a direct telephone number that allows me to speak to someone about my account without being transferred and cut off.
The “Help” telephone numbers provided on your website are anything but helpful

[Danny Stevenson @DannyStevo19]

@simon_higgens I gave it up for the darts at half time. #fairweatherfan

[Danny Stevenson @DannyStevo19]

One for the purist @simon_higgens