@opodo@opodo I spent 3 hours just now being transferred to different departments and the call cut. A waste of my time and I couldn't get an update.
The helpdesk is a nightmare. Can I have an update please. This is a horrific service.
@opodo 3 agents' have advised me they've contacted the airline GOL and waiting for a response. 4th agent told me no attempt has been made because it's not been passed to the reschedule team and admitted his colleagues lied to me.
@opodo@opodo , the customer service I'm getting is dreadful. I've been lied to and agents' have hung up on me when I ask to speak to a supervisor.
My flights were cancelled over a month ago. I simply want to book new dates with you rather than cancel.