@CastoreEngland Order number 775704 has been received with nothing in the package. The weight of the parcel is 0.001kg. Seems pretty light for a shirt to have been included. Can you please assist as your [email protected] email is not responding. Please advise.
@virginmedia No update from @virginmedia so far but we have good news. Cable was fixed and we now have our service back. 51 days since we were “connected”. Next steps? When should we expect compensation?
@virginmedia a complaint. Day 39 without internet. A Thread.
We agreed and entered a contract on the 2nd December for our broadband to be provided by the only fibre accessible to our property and received our self install router on the 6th.
@virginmedia Showing up is unacceptable.
I will await the 25th (the next appointment) but after the 8 week period. I will be taking it up with an ADR scheme to take the complaint further and will request a deadlock letter. #VirginMedia#Ofcom
@virginmedia What I can’t understand is why you give a date and time for each appointment to then not show up with no contact from the technician.
Why organise an appointment to not show up? If it’s once, I guess that is acceptable as some jobs may take longer - but 10 appointments without
@virginmedia I’ve spent many hours on the phone to your team being passed from you to a third party (cable team) and back. Often with the call disconnected or asked to go online for answers (can you see the irony…..) Nobody has given me an answer why - other than the engineers are very busy.