One suggested improvement: expectation management.
"Please be aware that it's very unlikely you'll be able to use these vouchers, unless you have all day to spend on hold while you pay us 7p per minute as a thank you for wasting your time"
@British_Airways Gosh, my first experience of booking with one of your Future Travel Vouchers.
Have to say I've never encountered a process so BRAZENLY designed to prevent a customer from getting the product they paid for.
Impressive.
@lb_southwark@lb_southwark this is nonsensical. It's also a personal choice as to whether I want new card details stored on my account. But you're happy to help me do it because it generates revenue. You DON'T want to help me manage my permits effectively because FINES also generate revenue.
@lb_southwark You send email reminders when a payment card for our [reveneue generating] parking account is due to expire, yet you send NO reminder when our permit is due for renewal. Is this deliberate (to generate fine revenue), and if not, what other reason can you give?
Can it really be true (as I have just been told by your Covent Garden store) that #AppleBusiness will not lease hardware to any new startup business? Way to help out the little guy @Apple !
I think these are far and away the best otter pics I have ever seen, and so glad that they happen to be Mull otters too! #otternerd https://t.co/qmZ4LgXs0N