Some of the biggest growth mistakes I've seen started with good intentions.
Scale faster.
Spend more.
Hire quickly.
Move aggressively.
The hard part isn't making decisions.
It's understanding the tradeoffs.
One of the fastest ways to improve marketing performance isn't always better marketing.
Sometimes it's answering the phone.
Following up faster.
Sending the estimate.
Improving the customer experience.
Growth has a habit of exposing operational bottlenecks.
I've sat in meetings where everyone agreed on the numbers.
And completely disagreed on what they meant.
Data isn't usually the problem.
Interpretation is.
When it comes to overall business performance discussions, channel scorecards are usually just the starting point.
ROAS improved.
Revenue increased.
Profit declined.
The more useful question is,
"What drove the outcome?"
The answer is usually more useful.
The more channels involved in a growth strategy, the more sophisticated the measurement needs to be.
Channels rarely operate independently.
Push Meta and branded search may increase.
Invest in TikTok and Amazon performance may improve.
The ripple effects aren't always obvious.
In-platform reporting can tell you what happened inside the channel.
It doesn't always tell you what the channel caused.
Some of the best and most interesting e-com business conversations I've had weren't about Meta.
Or Google.
Or Amazon.
Or TikTok.
They were about how all of them fit together.
Growth gets much easier when you stop looking at channels in isolation.
One thing I've learned:
Understanding channels can make you a better marketer.
Understanding business economics can make you a better operator.
The strongest growth leaders I've met tend to understand both.
I started my career in the media buying trenches.
I still enjoy talking media buying.
Always will.
But some of the biggest growth constraints I've encountered had nothing to do with the ad account.
The platform was just where the symptoms showed up.
One pattern I've seen repeatedly ...
As brands add more channels, it often becomes harder to answer a simple question:
What's actually driving growth?
The challenge isn't collecting more data.
It's connecting the data back to business outcomes.
One thing I've learned:
Marketing doesn't operate in a vacuum.
Inventory impacts marketing.
Customer service impacts marketing.
Product quality impacts marketing.
Operations impacts marketing.
The brands that understand those connections usually make better decisions.
When growth slows, the instinct is often to look at the ad account.
Sometimes the bottleneck is:
Creative.
Product.
Offer.
Operations.
The ad account is often where symptoms show up, not where problems start.
One thing I've noticed over the years:
Most founders can tell you last week's ROAS.
Not nearly enough can tell you how much profit they made last week.
That's not a criticism.
ROAS is easier to find.
The challenge is connecting marketing performance back to business performance.
๐DeFritz was at it again.
For the third straight game Denae Fritz (@denaefritz23_) was tasked with guarding a top 10 scorer in Big 12. This time holding Gia Cooke to 6 points who came in averaging 16.5.
All-Big 12 defender, scheduled tweet.
Texas Tech Lady Raiders. Standalone. Top of the Big 12. 17-0 overall. 4-0 in Big 12 play. They beat West Virginia on the road in a defensive slugfest 71-66!
Bailey Maupin led all scorers, a new season high 27 points, Snudda Collins with 19.
This team is legit. @KCBD11@LadyRaiderWBB
BREAKING: Wake Forest star transfer DL Mateen Ibirogba has Committed to Texas Tech, his rep Jon Perzley tells @PeteNakos and I for @on3
The 6โ3 296 DL totaled 21 QB hurries, 3 sacks, & 1 FF this season
Heโs the No. 1 DL in the On3 Portal Rankings
https://t.co/RlUbB6Fk7q
Crazy to think that @TexasTechMBB won handily today still down three big men & it didnโt seem like Toppin & Anderson were at their best and yet they both had historic double-doubles. 13 assists for Anderson. And today, Atwell, Petty & Bryan for the first time looked like McMillian, Hawkins & Walton, shooting 12-23 from 3. Red Raiders operating 75% of capacity at moment. @Big12Conference