Thank you Marc. I’ve been quiet about this on this platform, but I’m ready for Sunday’s race. Just hoping not to be overtaken by a rhino or deep sea diver.
My brother @DarrylCornelius is running the London Marathon tomorrow in aid of @D_Challengers
Check out his fundraising page and give a couple of quid if you can
https://t.co/R1icuaQeLK
Utterly shambolic attitude to customer service and information from you @SW_Help today. 16:35 Waterloo to Pokesdown.
When are you going to learn that prompt information allows passengers to make choices about their onward journey?
@SW_Help is a significant inconvenience and frankly terrible customer service. Station staff did not attempt to hold the train or usher us back on. That sort of consumer outcome, even despite delay repay, is simply unacceptable in other industries. Shame on you.
Hey @SW_Help have travelled tonight on the 20:35 Waterloo to Weymouth service on my way to Pokesdown. Got off the train at Southampton Central to change train. As the doors closed we were told that the next stopping service was cancelled 1/3
@SW_Help This has unnecessarily delayed a number of us who could have travelled on to Brockenhurst or Bournemouth and made our own arrangements from there. We all accept that disruptions occur, but not giving us that information on the train 2/3
Hi @johnlewishelp
Yesterday Tried to reschedule a delivery online AND by calling your customer services because nobody will be at home today. Amazon shipping site “has issues loading re delivery” and your rep was unable to do it centrally.
What do you suggest?
@SW_Help@_lucyjbrown Wasn’t working for me either at 6am. No option to buy a flexi season at the station machine either. Just another way of fleecing us for extra cash I expect.
When I get to sort this at Waterloo in person, I expect to be able to claim a refund as the operational fault at your end leaves me worse off. Please advise
When I get to sort this at Waterloo in person, I expect to be able to claim a refund as the operational fault at your end leaves me worse off. Please advise
@SW_Help Your App showed no delivery options to renew my flexi season ticket this morning, local ticket office was closed and the ticket machine did not provide a flexi option. I was forced to purchase a full price 1 way ticket. 1/2