It has come to our attention that some of our clients have been receiving calls from someone impersonating us, requesting that they send money to a specific phone number. We'd like to be clear that we NEVER call our users or ask them to send money to a particular phone number.
This week for the Fintech Frontline Series, we highlight Prince Boakye Boampong, of @DashMeApp, a connected wallet for Africa making it easy to pay bills, send and receive money, pay for goods/services, and save and invest all in a single app. Congrats on the recognition!
@OsayanmwenPeter Hi Peter, Thanks for reaching out to us. We're sorry for the inconvenience caused by this. It would be much appreciated if you could DM us your registered phone number and the transaction ID with us so that we can look into this matter.
@ShugzEsq Hi Sandra,
We apologize for the delay in response. We are working to resolve all issues with the debit errors.
Kindly note all refunds will be processed to your wallet within the next 3 business days.
@PurpleDancer9 It would be much appreciated if you could DM us your registered phone number and name with us so that we can follow up on the issue with our customer service team.
@OdedaraStephen Hi Odedara, Thanks for reaching out. It would be much appreciated if you could inbox our customer service team via the App by clicking on the bell icon on the top left corner of the home screen page.
@cashcard1@TheCapitalQuest@letsokhi Hi Usman, Thanks for reaching out and apologies for this. Our team is looking into the matter and someone from our team will get in touch with you via the app.
@Jahh_heals @IBRAHIMDKUMETA Hi, Thanks for reaching out to us. Apologies for the inconvenience caused. The funds will be refunded back into your account.