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@InterConHotels Just did. Looking fwd to your response

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Dear IHG group
I recently stayed at Intercontinental Barclay . Upon arrival and check-in, we requested a rollaway bed. The front desk staff member kindly informed us that we would be placed in a handicap accessible room so the bed could fit Sweet
@IHGhotels @InterConHotels

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@InterConHotels

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I would appreciate it if you could look into this matter and clarify whether this is the level of service IHG finds acceptable. I look forward to your response.

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@InterConHotels Look at my entire tweet plz.

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@InterConHotels @IHGhotels

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There were other staff members there if you want to gather info about this interaction on Saturday night (Aug 9th 9.30pm ish

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@InterConHotels @IHGhotels @IHGCorporate

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This kind of interaction is far from the hospitality one expects from an IHG property. The unprofessional tone, disrespectful language, and refusal to honor prior commitments not only ruined our mood but also impacted our overall vacation experience.

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@InterConHotels @IHGCorporate @IHGhotels

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When I mentioned that we had been told otherwise, he cut me off and said, “No ‘buts’—do you want the bed tomorrow, yes or no?” He then said let me “throw” a free breakfast “if that calms you down,” which came across as dismissive and condescending.

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@InterConHotels @IHGhotels @IHGCorporate

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He claimed not to know who we had spoken to on the phone and emphasized, “You are not getting the bed for free,” even though we had never asked for it free of charge.

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@InterConHotels @IHGCorporate @IHGhotels

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The staff member who addressed us at that point was shockingly rude and unprofessional. He repeatedly spoke over me with phrases such as “Listen to me” and “Let me finish my sentence.” He mentioned -because we had booked through a third party, we would not be receiving the bed.

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@IHGOneRewards @InterConHotels @IHGCorporate

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on the first night,the bed never arrived.On the second night,we called to request it again & were told it would be delivered shortly. 30 minutes later, we called again & were assured it would be there momentarily. An hour later,I went down to the front desk to follow up in person

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@IHGCorporate @IHGhotels @InterConHotels

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@ForeverSolar We installed solar through freedom forever a few months back. After the installation they almost ghosted us . Poorest service ever. Our account exec blocked our phone, their phone or chat support sucks. We are now in dark not knowing whether the solar panels are online or not.

[pratichi dash @DashPratichi]

@ForeverSolar We installed solar through freedom forever a few months back. After the installation they almost ghosted us . Poorest service ever. Our account exec blocked our phone, their phone or chat support sucks. We are now in dark not knowing whether the solar panels are online or not.