Jennifer Daul

welcome to Twitter......we'll see about that lol!

[Jennifer Daul @DaulJennifer]

@TMobileHelp Done!

[Jennifer Daul @DaulJennifer]

@TMobile I visited a store today but sadly the person was unable to answer questions and had to keep checking with an associate (manager?) - perhaps because they were not T-Mobile formerly. Hoping someone can help me here!

[Jennifer Daul @DaulJennifer]

@TMobileHelp my offer expires pretty quickly so what is the estimated wait time?

[T-Mobile Help @TMobileHelp]

@DaulJennifer The service may be active in your area but not available as we limit the amount of current users as to not affect the experience of our customers, Jennifer. If you haven't already add yourself to the waiting list and we'll notify you when it's your turn.
^ShannonR

[Jennifer Daul @DaulJennifer]

@TMobile @TMobileHelp have been looking at switching to your mobile and home internet. Received an offer in the mail that looks good. I went online and it says home internet not available in my area!! I know it is because I’ve had it - glitches, but I did have.

[Jennifer Daul @DaulJennifer]

@TMobileHelp Thanks. I replied via DM

[Jennifer Daul @DaulJennifer]

@turbotax DM is a link to request a refund which will be processed in 7-10 days. What a joke your company is now. I can’t file my taxes with your software and cannot get a refund. Not to mention you should pay me for alerting you to the issue with your software. #TurboTaxFail

[Intuit TurboTax @turbotax]

@DaulJennifer @TeamTurboTax Hi there, we apologize for the delay with our responses and understand how important this is to get you closer to a resolution. We have responded to your DM, and we would love to continue providing you assistance in our DM's. -SC

[Jennifer Daul @DaulJennifer]

@turbotax well since no one will respond not provide a refund you’re forcing me to lodge a complain with my credit card company. I’ve been patient for 4 days and I cannot file my taxes due to your software issue and cannot get a refund. #TurboTaxFail

[Jennifer Daul @DaulJennifer]

@turbotax now it’s 3 hours later. You should have a better system if you’re going to do taxes. I’ve been waiting 4 days and all I get is a “public” can’t wait to help, but it’s just lies and no one ever chats in DM - only posts some innocuous “we’re here to help”. #TurboTaxFail

[Intuit TurboTax @turbotax]

@DaulJennifer @TeamTurboTax Hi there, we want to apologize for our delayed responses as we are experiencing higher volumes at this time. We see your message in our DM's and would love to continue assisting you there. Thank you so much for your endless patience. -SC

[Jennifer Daul @DaulJennifer]

@turbotax @TeamTurboTax well 2 hours later and still no response to my DM from YESTERDAY. Just refunded and I’ll be on my way as you’re unable to fix and unable to support. #TurboTaxFail

[Intuit TurboTax @turbotax]

@DaulJennifer @TeamTurboTax Hi there, we want to apologize for our delayed responses as we are experiencing higher volumes at this time. We see your message in our DM's and would love to continue assisting you there. Thank you so much for your endless patience. -SC

[Jennifer Daul @DaulJennifer]

@turbotax today would be a good day to refund me since I still cannot file my taxes due to your software AND no one responds timely. #TurboTaxFail

[Jennifer Daul @DaulJennifer]

@turbotax now would be a good time to refund my payment since you won’t engage in any meaningful way and cannot file my taxes. #TurboTaxFail

[Jennifer Daul @DaulJennifer]

@turbotax it’s hours between any response and then it’s nonsensical. Just refund me and I’ll be on my way. After 30 ish years I’m done because you cannot respond or resolve issues timely. #TurboTaxFail

[Intuit TurboTax @turbotax]

@DaulJennifer @TeamTurboTax Hi there, thanks for reaching out! I assure you, this isn’t the experience we aim for. We do see your DMs and would be happy to continue assisting you from there.
-Jake

[Jennifer Daul @DaulJennifer]

@turbotax @TeamTurboTax Just refund me…I’m tired of begging for a fix and follow up.

[Jennifer Daul @DaulJennifer]

@turbotax @TeamTurboTax wow so I went to your website and accessed my return - now you’ve completely screwed it up changing filing status to single (and who knows what else). Your processing is absolutely terrible and now 24 hours later still no response. #TurboTaxFail

[Jennifer Daul @DaulJennifer]

@turbotax you’re ridiculous…telling me how to change my filing status completely misses that your software is flawed and your team has said it doesn’t work. Refund my money as I’m tired of dealing with your ineptitude. #TurboTaxFail

[Jennifer Daul @DaulJennifer]

@turbotax refund my money since you’ve completely abdicated your responsibility for preparing a correct tax return and refuse to assist me. #TurboTaxFail

[Jennifer Daul @DaulJennifer]

@turbotax so no one responds, no email as promised and your website changed my data. Just refund my payment and I’ll move on. #TurboTaxFail

[Jennifer Daul @DaulJennifer]

@turbotax @TeamTurboTax wow so I went to your website and accessed my return - now you’ve completely screwed it up changing filing status to single (and who knows what else). Your processing is absolutely terrible and now 24 hours later still no response. #TurboTaxFail

[Jennifer Daul @DaulJennifer]

@turbotax well 2 1/2 hours later no response to requested DM. Your service is sub par and taxes are no joke. What a complete #TurboTaxFail

[Jennifer Daul @DaulJennifer]

@turbotax after 20 min navigating your ridiculous phone system when connected was immediately disconnected. Your 1040SR form is WRONG. This is my last year with TurboTax - you’re expensive and impossible to contact #TurboTaxFail

[Jennifer Daul @DaulJennifer]

@turbotax @TeamTurboTax much like calling no one really wants to help. It appears to be a performative response

[Intuit TurboTax Support @TeamTurboTax]

@DaulJennifer @turbotax Hi there, thanks for reaching out to TurboTax. We are disheartened to hear of your experience, and would love this opportunity to turn yours around. At a time best for you please reach out to us in a DM. We look forward to hear from you. -SC

https://t.co/moLUTie1j8

[Jennifer Daul @DaulJennifer]

@TeamTurboTax @turbotax Ok…but how long will it take for a response. To be clear you web service is incorrect and could cause IRS filing errors (disallowed credits) - at least the 1040 SR.

[Jennifer Daul @DaulJennifer]

@turbotax after 20 min navigating your ridiculous phone system when connected was immediately disconnected. Your 1040SR form is WRONG. This is my last year with TurboTax - you’re expensive and impossible to contact #TurboTaxFail