Dave Ballantyne

[Dave Ballantyne @DaveBallantyne]

@SkyHelpTeam I'm meant to be working. I've now lost a days pay. My boss wants to know when I'll be available.

This lack of information is really unacceptable.

[Dave Ballantyne @DaveBallantyne]

@SkyHelpTeam are there problems in Redditch B98? Broadband has been down all day. Thanks

[Dave Ballantyne @DaveBallantyne]

@SkyHelpTeam Hi. I have now been without broadband for over 50 hours.
I'm your customer so I'm asking you what the problem is.
You're saying that Openreach are working on it. You're their customer. Why aren't you asking:
What is the problem?
When will it be fixed? An hour, a day?

[Dave Ballantyne @DaveBallantyne]

@SkyHelpTeam Good morning.
My broadband is still down. It's now almost 48 hours.
What is the problem?
When will it be fixed?
I'm due to start work now!
1st you said your engineers were working on it. Then you said openreach. What is going on?

[Dave Ballantyne @DaveBallantyne]

@SkyHelpTeam Hi. I'm in B98. Redditch. Can't you tell me where the problem is, what the problem is, and who is fixing it, you or BT?

It's very frustrating getting no concrete details from Sky. And also no notification when something happened to inform me that my service would be down.

[Dave Ballantyne @DaveBallantyne]

@SkyHelpTeam Hi, thanks. The the app says there's a local outage. Do you know what's going on with it? Presumably, it's open reach or BT?

It's now been over 24 hours.

Thanks

[Dave Ballantyne @DaveBallantyne]

@VictoriaPlumUK - my order from Thursday did not arrive. I've emailed and spoken to your bot/human with no success. Where is my order and when will I get it?

[Dave Ballantyne @DaveBallantyne]

@VictoriaPlumUK - I was due a delivery yesterday but it was cancelled just before the timeslot. When will it be delivered - how can I find out? and your website autobot is not available...

[Dave Ballantyne @DaveBallantyne]

@VictoriaPlumUK I was due a delivery yesterday but it was cancelled just before the timeslot. When will it be delivered - how can I find out? and your website autobot is not available...

[Dave Ballantyne @DaveBallantyne]

@thetrainline Hi. It's my son Joshua's booking but he doesn't have a twitter account so was using mine. He's now completed the online form on the link you sent

[Dave Ballantyne @DaveBallantyne]

@thetrainline - Can you please explain this? Why wasn't I told of the train destination change? This means I cannot reach Barnstaple tonight

[Dave Ballantyne @DaveBallantyne]

@CrossCountryUK I've booked a ticket from Birmingham New st to Exeter for 17.12 today. The timetable now says the train ends at Bristol temple meads. Has this changed? I've an ongoing connection to Barnstaple to catch.

[Dave Ballantyne @DaveBallantyne]

@thetrainline Thanks. I'll check it out as soon as I get home.

[Dave Ballantyne @DaveBallantyne]

@thetrainline No. The 16.12 was the last train that I could get to Exeter to get a connection to Barnstaple. The 18.12 got me in too late

[Dave Ballantyne @DaveBallantyne]

@thetrainline Answered it now

[Dave Ballantyne @DaveBallantyne]

@thetrainline And why did you sell a ticket to Exeter when the train wasn't going there?

[Dave Ballantyne @DaveBallantyne]

@thetrainline The 18.12 went to Exeter but the last Barnstaple had gone. Cosscountryuk informed me that the train was not scheduled to go to Exeter like the 16.12 and 18.12 and you sold the tickets prior to them releasing them.

[Dave Ballantyne @DaveBallantyne]

@thetrainline And the itinerary

[Dave Ballantyne @DaveBallantyne]

@thetrainline I was booked through you for Birmingham to Barnstaple yesterday. However the train did not go to Exeter as advertised but stopped at bristol

[Dave Ballantyne @DaveBallantyne]

@AnnieLMP It was Josh! But as he's not on Twitter I had to do the complaining ☺

[Dave Ballantyne @DaveBallantyne]

@CrossCountryUK I've booked a ticket from Birmingham New st to Exeter for 17.12 today. The timetable now says the train ends at Bristol temple meads. Has this changed? I've an ongoing connection to Barnstaple to catch.