@northernassist “Shall we post an update explaining why 3 trains in a row are cancelled?” “Naaa just chuck a screen grab up from the camera roll in February”
@northernassist@AndyBurnhamGM@jreynoldsMP This automated response is so wide of the mark. A refund is the bare minimum. No plan outside of “train people up” with no timeline of improvements
@northernassist Can you advise on getting a refund as I used my day return this morning but now can’t get home. The app states the ticket is non refundable
@northernassist@AndyBurnhamGM What help is this? Trains are being cancelled regularly due to staff not being available. Apologising with a copy/paste response does nothing. What plans are there to take on more staff? What changes are being made to timetables due to you not delivering on the current one?
Need to be in town for 8am. @northernassist cancel every other train from the 2 stations I can get to. Pretty consistently done the last few weeks. Real powerhouse service @AndyBurnhamGM
@northernassist train cancelled due to a short notice change to the timetable. Might try that at work l, not coming in today due to a short notice change to my timetable. Shambles