@deanasumanac@Agayapersad1@TorontoPearson Still interested in a follow up story? My baggage was lost by Air Canada and Pearson on the 23rd, and still hasn't been returned. Air Canada refuses to respond to emails to their claims department or to process reimbursement for my claim.
@AirCanada In my home when Air Canada finally returns my baggage to me. We're past the 21 day mark and your rep told me I'd potentially have to wait until investigation is concluded, potentially another 3 weeks. This is in direct violation of the Montreal convention and my 1288 rights
On hold for 2 and a half hours waiting to get ahold of the lost baggage people @AirCanada and was disconnected on their end, again. 3rd time this has happened now, approximately 9 hours of hold time and life wasted. Anyone else experiencing this joy? 3 weeks, no reply, thanks.
@Riteshjain2016@AirCanada It's brutal. I can hardly believe they don't have one of the worst baggage handling percentages of all airlines. Must be competing for lowest score with Southwest
Day #7 without luggage. This is what #Pearson looks like today thanks to the wonderful service from @AirCanada. AC agents on the phone saying they aren't paying overtime and that's they are understaffed. Absolutely ridiculous. Someone needs to get fired for this. #AirCanada#YYZ
@TorontoPearson@AirCanada I understand weather delays but I waited until 3:30am (24th am) to find out YYZ had NO ground staff for our bags. had to sleep at the airport & managed to find mine amoung 1000’s. Such a security risk!! Hardly any staff. How can you not have a ton of staff for the busiest days?
@tiffyleeson@TorontoPearson@AirCanada So glad you were actually able to get yours. Mine still hasn't been returned to me from a flight on the 22nd, and no updates on their status either! Hoping someone from @AirCanada will contact me with an update. I travel for work, and the items I'm missing are needed for my job.