David Anderson

Customer Experience expert. insight6

[David Anderson @DavidAndersonCX]

What can Shopper Anonymous offer? Check it out.
Brochures, Magazines & Booklets, https://t.co/BKP48xN22Q via @mixamprint

[David Anderson @DavidAndersonCX]

All eyes on Randalstown as Ulster Juniors aim to seal Interpro glory https://t.co/HQPlBwuNyL #UlsterRugby

Free entry for all!

[insight6 @insight6CX]

💙 Discover the path to workplace well-being this #StressAwarenessMonth! Grab our FREE Tip Sheet for strategies to boost employee morale and productivity - https://t.co/zd6saXNCaW. #HealthCare

[Mark Simpson @BBCMarkSimpson]

Last-minute winning try for @RandalstownRFC against @CIYMS_RFC in Q1/Q2 play-off. 🏉

[insight6 North Yorkshire @insight6NYorks]

@NFFF_UK @fishcitybelfast A win for Northern Ireland @DavidAndersonCX

[David Anderson @DavidAndersonCX]

insight6 live at IFEX 2022, Titanic Exhibition Centre. Belfast

[David Anderson @DavidAndersonCX]

@hama19uk @thegourmetboys @BelfastHourNI @SuitorBrothers @Dishyouwerehere @LesleyMaltman @eating_ideas Where my directions correct?

[David Anderson @DavidAndersonCX]

@CormacDonoghue He obviously had column inches fill and a deadline to meet, then wrote the first thing that came to mind without any substance.

[David Anderson @DavidAndersonCX]

Client feedback has been transformed

[insight6 North Yorkshire @insight6NYorks]

😨 Do you get frustrated by customer feedback?

insight6 are offering a personalised system to fix this for £50 a month for 3 months.

If you would like a no-obligation demo, I would be delighted to see if this is right for you.

#CustomerExperience #Feedback #HumanExperience

[David Anderson @DavidAndersonCX]

12 days of CXmas has begun follow it @ https://t.co/u5UecWhOKx

[Matt Giteau 🇦🇺 @giteau_rugby]

@steve_l15 🦅❤️🖤

[Norfolk-Deli @Norfolk_Deli]

We have a few face masks we’ll be wearing. Don’t be offended when you see me wearing this one, as it says it stands for “wear the face mask” but if you come in not wearing one it will have a totally different meaning! 😂😂

[David Anderson @DavidAndersonCX]

@SueGrayDOF Thank you @SueGrayDOF There's more. When tendering there is a need to download and use Javascript. This is totally incompatible with Apple Mac users. As a Mac user, and as per my previous tweet the DOF need to update and modernise. Sorry for the moan.

[David Anderson @DavidAndersonCX]

@SueGrayDOF Will the DoF update systems to allow Tenders to be submitted from Chrome or Safari? These browsers account for 80% of all web browsers. DOF insist on Internet Explorer and Firefox They account for 4% market share and Internet Explorer is no longer supported by M'soft

[David Anderson @DavidAndersonCX]

Check out my latest article: Why Farm Shops are a National Treasure https://t.co/VjCO4X7rZV via @LinkedIn

[David Anderson @DavidAndersonCX]

What gets results? Talking at a customer or listening to a customer and responding to their needs. Our shoppers say the latter; Apple are considered to excel here

[David Anderson @DavidAndersonCX]

Do you do what you say you do? Are you clear in communications with customers? If not, this is something that needs to be top of the list according to our mystery shoppers

[insight6 @insight6CX]

When was the last time you received excellent service ANYWHERE? 67% of our researchers say it is at least a week since they had an excellent customer experience (CX).

If you would like to find out how we could help your business, get in touch: https://t.co/H1RLvm7M6G

#CX

[David Anderson @DavidAndersonCX]

How much stock do you put on delivering speedy service? This is top reason Amazon are a favourite brand - consistency in quick service is key to consumers Amazon are a favourite brand - consistency in quick service is key to consumers hearts

[David Anderson @DavidAndersonCX]

Friendly, polite and helpful staff - seems like an obvious necessity in a customer facing business, but if that were the case then we wouldn’t have our researchers complaining of rude and inconsiderate staff. A smile is key.