David Cawdrey

[David Cawdrey @DavidCawdrey]

@LookTheresDan @SkyHelpTeam It's an issue in M28, they cannot do anything on here they will just tell you to check the service page and call the technical team, who you cannot reach.. . I spoke to someone yesterday who blamed openreach and said it may be Wednesday before fixed, at least.

[David Cawdrey @DavidCawdrey]

@Michelle_Fitton @SkyHelpTeam After making a formal complaint I was told that Openreach were aware of this on Tuesday 19th. But as they do no not work weekends it could be Wednesday 28th before it is fixed.
This is atrocious service.

[David Cawdrey @DavidCawdrey]

@SkyHelpTeam @Michelle_Fitton
Then on that basis I wish to make a formal compliant. Can you advise on the best way to this.

[David Cawdrey @DavidCawdrey]

@SkyHelpTeam @Michelle_Fitton

Hi Emma,

I have tried that number as others are stating when you call it you are told there is a fault and the line cuts off.

As per Ofcoms guidance please provide an update on what is being done to fix this and a timescale please.

[David Cawdrey @DavidCawdrey]

@SkyHelpTeam What is their number please.

[David Cawdrey @DavidCawdrey]

@SkyHelpTeam According to Ofcom you have a duty to provide updates as well as information on how and when the issue will be fixed.

Please provide me with this information.

https://t.co/6RQrNI2BlU

[David Cawdrey @DavidCawdrey]

@SkyHelpTeam Hi Emma,

I have run this several times and it just says there is an outage. The issues have been ongoing since Tuesday, with no internet at all since Thursday. No one at sky can give any further information or estimated time for a fix.

[David Cawdrey @DavidCawdrey]

@SkyHelpTeam When I called Thursday I was told, "there were no issues that we can see our side." Friday evening the online tool told me there was now an issue. Going by other tweets people have been having issues since Tuesday. But no one can advise to the problem or fix.

[David Cawdrey @DavidCawdrey]

@SkyHelpTeam It was intermittent Tuesday and Wednesday. I have had no connection since Thursday.

[David Cawdrey @DavidCawdrey]

@SkyHelpTeam @Michelle_Fitton
I have been through that several times. I was told on Thursday that you can find no fault, yet many people are reporting the exact same issue. I cannot even get hold of anyone at sky in order to discuss further.

[David Cawdrey @DavidCawdrey]

@Michelle_Fitton @SkyHelpTeam @x_Jables_x Yeah I am.

I saw your tweets earlier today and it is exactly the same issue I have. Cannot speak to anyone at sky and no one giving any answer. @SkyHelpTeam can you please provide some information as this seems to be a widespread problem.

[David Cawdrey @DavidCawdrey]

@SkyHelpTeam @x_Jables_x Did you get this fixed?

I have had the same issue, slow net since Tuesday and no net since Thursday. Sky say no issue, line test is all good. Yet there are lots of people on twitter reporting the exact same thing.

[David Cawdrey @DavidCawdrey]

@SkyHelpTeam @david_rf15 Can I ask how you cannot give any information whatsoever on this?
It has been nearly 24 hours. This had gone beyond poor service. I have been trying for over an hour with Sky to find out what the problem is with the response being "We will update in due course."