@gpongapro@managewp Hey, in that case you will have to open a support ticket by sending an email to [email protected]. Access-related tickets get priority, so you should receive help quickly.
@christinahills Hey Christina, our devs found that ModSecurity (WAF) may be blocking our IPs. Ask your hosting support to whitelist us. Many users fixed it this way. Also, try disabling the Bluehost plugin briefly. We're escalating to Newfold too, whose part is BlueHost/HostGathor as well.
@FabriceSimonet@managewp Hey Fabrice, apologies for the inconvenience! We ran backend maintenance that briefly affected account access. The issue should be resolved now. Please try logging in again and let us know if it's working. 🙌
@jeffreyrossum@managewp Hey, can you please try it in other browsers and let me know if the issue persists?
Glad you like the switch to Cloudflare—it should be a smoother experience! 😊
@jeffreyrossum@managewp Hey, Jeffrey, is this issue happening on all browsers? Using any Chrome extensions? Try incognito window or another browser.
If the issue persists, please open a support ticket at [email protected], and our agents will take a closer look.
@daveloodts@managewp Hey Dave, I understand how frustrating this can be! The CAPTCHA is meant to enhance security, but we appreciate your feedback and will share it with our team. We're always working to improve the experience—thank you for your patience!
@RKA08@managewp Hey Raj, sorry for the trouble! The reCAPTCHA is a new security measure, but you shouldn’t be locked out. Please try clearing your cache or using a different browser. If the issue persists, please open a ticket at [email protected], and we’ll be happy to assist!
@GabrielPTec@managewp Thanks for reporting this here. We've got this covered! Check for updates here: https://t.co/ltMnn9ogFA. If you still can't log in, send your IP to [email protected], and we'll help!
@ranmetser@managewp Hey Ran, this issue is on our status page: https://t.co/ltMnn9ogFA. Still stuck? Send us your IP at [email protected], and we'll sort it out!
@KellyWebsite@managewp Hi Kelly, thank you for reporting this to us. We've acknowledged this issue and updated our status page: https://t.co/ltMnn9ogFA. If you're still having trouble, email your IP to [email protected], and we'll reset your login attempts!
@kertasgraf@managewp Hey! There was a small hiccup with the dashboard earlier, but it’s all sorted now. Could you try accessing it again using an incognito window and let me know if it works for you? 😊
@benfphillips@managewp Since you would like to test them out, I can suggest using the #TRYMANAGEWP coupon that grants you $10 in the account wallet. For this to work you will need to add billing details in the dashboard, where only $1 will be reserved and released once the card is validated.
@benfphillips@managewp However, the charge will be created for the usage from the beginning of the month until the moment they were deactivated. Every new activation will be considered as a new charge.
@benfphillips@managewp Hey Benjamin, the add-on activation available in the ManageWP cannot be transferred from one website to another. You can deactivate them on the ones you don't need anymore and activate them on the ones you do.
@SteveGCadman @managewp Hello Steve, there was a minor down period, not even a minute long, and it returned to normal. Try it now from your end. If there is still issues please open a support ticket at [email protected].
@YorkshirePad Hey Pad, if you believe even little, I am not happy and also sorry about hearing how you spent your Sunday evening. Again I encourage you to open a support ticket and include the needed information so that our team can address the issue at hand.
@YorkshirePad@managewp So sorry to hear that you are planning on leaving, but glad it was completed successfully, even on the 11th attempt. If you ever want to let our support team try and find the culprit, please open a support ticket.