David H

[David H @DavidH64893892]

@British_Airways I am trying to check in online for flights tomorrow from Dubrovnik to EDI via LHR. First flight is at 12:55. System tells me online check in is not yet open and I should try again 24 hours before the flight. Is there a problem with the system?

[David H @DavidH64893892]

@ruskin147 Hope she doesn't lose her tail!

[David H @DavidH64893892]

@British_Airways I have seen many posts from those whose luggage (like mine) went missing at LHR on 25/6. Why are you asking some to DM you with further details so you can 'look into it' while the rest are simply referred to the non- functioning BA and eCourier tracking websites?

[David H @DavidH64893892]

@British_Airways Bags missing since Tuesday, apparently found on Thursday, missing baggage status stuck on "getting ready for delivery" since then, no communications from BA, courier not responding to contacts. Would you look into this for me please?

[David H @DavidH64893892]

@British_Airways The link you have provided is for flight status. I assume I should be looking at missing baggage status. Do you not need my report reference number and surname to do the update?

[David H @DavidH64893892]

@British_Airways Our status report says that our bags, missing since Tuesday, were found yesterday (Thursday) morning. 36 hours later, no bags, no info on courier, no change in status report, no communication from BA, no response to earlier tweets. What is going on?

[David H @DavidH64893892]

@British_Airways eCourier website says "if you have received notification from your airline that courier have your baggage", they will be in touch to confirm delivery. We have not received such notification from BA. Can you confirm that the bags were uplifted by the courier?

[David H @DavidH64893892]

@British_Airways Our status report says courier pick up time at T5 was due to be 14:00 yesterday (Thursday). We have had no confirmation that this pick up happened and, if it did, who the courier is. Can you fill these significant gaps in our knowledge?

[David H @DavidH64893892]

@British_Airways Our status report says that our bags, missing since Tuesday, were found yesterday (Thursday) morning. 30 hours later, no bags, no info on what courier is being used, no change in status report, no communication from BA. What is going on?

[David H @DavidH64893892]

@AirCanada
I've been waiting 10 weeks for payment of expenses incurred while I was waiting for my missing baggage to be found and delivered to me. When can I expect progress?

[David H @DavidH64893892]

@AirCanada I've been waiting more than 9 weeks for payment of expenses incurred while I was waiting for my missing baggage to be found and delivered to me. When can I expect progress?

[David H @DavidH64893892]

@British_Airways 8 weeks ago I submitted a claim for expenses and compensation following delayed flights. I have received only an acknowledgement. In the same period, I have had 25 emails from you selling flights, wine etc. Something wrong with your priorities, I think.