@SMRich22@Permanently23@Aneets1 Yikes! Thank you for flagging, this is a long way from the service experience we aim to deliver to you all. We'll pick this up with the Store Management team to rectify as soon as possible.
@camhawker So sorry to hear of this Cam. If you can advise any detail you can recall around the day and time you visited, as well as any staff you dealt with, we'd like to pick this up with the team as a matter of priority.
@pfbt Hi Marquis, JONES is the name of our seasonal magazine. The catalogue is a flipbook - our Christmas book on one side, and our resort season of JONES on the other!
@Doobey123 As you can imagine we have an incredible amount of demand at the moment so are experiencing a few delays in our customer service lines. Your inquiry is currently active under Case Number 7940695. The team will be in touch shortly with a resolution.
@tamera06 Thanks for your message and so sorry to hear of this @tamera06. Please advise your order number and we'll organise for the customer service team to investigate this for you as a priority.
@Jacobage Sorry to hear of this. Please DM us your best contact number, or reach out to us at [email protected], and we'll investigate this for you as a priority.
@drjusek So sorry to hear of this, Josef. Please let us know your order number and we'll organise for our customer service team to contact you to rectify this.
@junebabyjen Hi there, thank you for your message. Please DM us your best email address and we'll organise for the customer service team to resolve this.