@LaceUp345 If you are banned you will stay banned unless you get approval from the ban appeal committee. If you are just suspended, you can try to log on and play. For further assistance contact here: https://t.co/wGgUIjGuhS
@barryxlyndalea Double check if you have already claimed the loyalty point in the marketplace. It will be the Redeem/Claim box. If it shows unavailable, please submit a ticket for further assistance.
@Tzeriel See if you can from our site, not through the game. https://t.co/wGgUIjGuhS. If it is still giving you issues you may have to use a temporary or second account to log in and submit a ticket.
@d_20tv Glad to hear you submitted a ticket. Our team does respond in chronological order and will assist you as soon as possible. Thank you for your patience during this time!