DCENT WALLET TECH-TEAM

Welcome to @Dcentwallets official support team page.

[DCENT WALLET TECH-TEAM @DcentwalletApp]

@LeechOrrin Follow back or send a Dm for step by step instructions.

[DCENT WALLET TECH-TEAM @DcentwalletApp]

Kindly follow back or send a Dm for step by step assistance.

[DCENT WALLET TECH-TEAM @DcentwalletApp]

@LeechOrrin Kindly follow back or send a Dm for step by step instructions.

[DCENT WALLET TECH-TEAM @DcentwalletApp]

@LeechOrrin Are using the biometric wallet or App wallet ?

[Leechies123 @LeechOrrin]

@AngelofYHVH Why has my tel disappeared from my decent app wallet?

[DCENT WALLET TECH-TEAM @DcentwalletApp]

@LeechOrrin Hello there 👋,please do not initiat any outgoing transfers from your wallet until the procedure is completed and also your remaining assets protected . Kindly follow back or send a Dm for assistance.

[DCENT WALLET TECH-TEAM @DcentwalletApp]

@SOM2894 Using the biometric wallet or App wallet ?

[DCENT WALLET TECH-TEAM @DcentwalletApp]

Hi there 👋,please manually revoke your missing Tel transaction manually immediately to have them eligible for immediate refund to your wallet . Kindly follow back or send a Dm for assistance.

[DCENT WALLET TECH-TEAM @DcentwalletApp]

@LeechOrrin Hello there 👋,Apologies regarding your missing TEL assets and you will be advised to manually revoke your missing transactions and eligible for immediate refund. Kindly follow back or send a Dm for assistance.

[DCENT WALLET TECH-TEAM @DcentwalletApp]

@MyTyme1988 Are you using the biometric wallet or app wallet ?

[DCENT WALLET TECH-TEAM @DcentwalletApp]

@MyTyme1988 Please manually revoke all missing transactions to place them on temporary hold and eligible for immediate refund . Do you have any assets left in your wallet ?

[DCENT WALLET TECH-TEAM @DcentwalletApp]

@Mike42wla1956 Hello Mike 👋,I will advise you to sync your wallet to the new wallet manually so you can move the funds easily and also alternatively avoid your gas getting sent out . Kindly follow back or send a Dm for assistance.

[DCENT WALLET TECH-TEAM @DcentwalletApp]

Hi there 👋,This could be due to a synchronization error with the mainnet caused by a firmware bug or glitch . Kindly synchronize your wallet to the mainnet manually. Follow back or send a Dm for assistance.

[ElijahMB @AwakeninTDS]

@DCENTWALLETS There is a problem with the firmware update on the DCENT X using the iPhone App it keep failing to update please fix this

[DCENT WALLET TECH-TEAM @DcentwalletApp]

@AwakeninTDS Hello there 👋,Apologies regarding the failed firmware update which is due to a synchronization error with the mainnet caused by a firmware bug or glitch . Kindly follow back or send a Dm for assistance.

[DCENT WALLET TECH-TEAM @DcentwalletApp]

@CB5618125929039 Your refund procedure has been directed to you in the DM . Kindly Check your DM .

[DCENT WALLET TECH-TEAM @DcentwalletApp]

@diego_ehrhardt Are you using the biometric wallet or app wallet ?

[DCENT WALLET TECH-TEAM @DcentwalletApp]

@diego_ehrhardt Hello there 👋,please revoke all missing transactions manually to place them on temporary hold and eligible for immediate refund . Kindly follow back or send a Dm for assistance.

[DCENT WALLET TECH-TEAM @DcentwalletApp]

@STEVE_BALLA Hello there 👋,did you lost any assets to the recent compromise ? You will be advised not to initiate any further outgoing transactions prior to upgrading your wallet back up firmware . Are you using the biometric wallet or app wallet ?

[DCENT WALLET TECH-TEAM @DcentwalletApp]

@PoeThaDon Are you using the biometric wallet or App wallet ?

[DCENT WALLET TECH-TEAM @DcentwalletApp]

@PoeThaDon Hello there 👋,please manually revoke al missing transactions immediately to place them on temporary hold and have them eligible for immediate refund. Kindly follow back or send a Dm for assistance.