Deb Peters

[Deb Peters @DebPetersMN100]

@LassiterBrian Absolutely! When values are clear, decisions are easy (or easier)

[Deb Peters @DebPetersMN100]

@LassiterBrian What a great time of year to remind us to Pause and Reflect, Brian. We just might share these 7 with our Jumpstart Your Transition coaching cohort. Thanks!

[Deb Peters @DebPetersMN100]

@JoelVinette 🇨🇦

[Deb Peters @DebPetersMN100]

@tom_peters Miss ya already, Tom. From one Peters to another, I totally get it. Let us know where we can connect. Thank you!

[Deb Peters @DebPetersMN100]

@LassiterBrian Enjoy!

[MN OD Network @MNODN]

We are looking for our next Core Team member to serve in the Client Liaison role, initiating relationships with prospective clients.

 To apply, please complete this CCP Core Team Application, and send to [email protected] by February 15.
https://t.co/CQGyDRkNT3

[Deb Peters @DebPetersMN100]

@melissaagoodson Fun! Happy 2024!

[Deb Peters @DebPetersMN100]

@WCCO The artist’s original is much more ‘Minnesotan’ with the North Star and the 3-color stripes than the 2-tone blue

[Deb Peters @DebPetersMN100]

Great focus on DNA (#1 is human centered) with solid leadership development. Love the insight to leverage the 90-day inflection point with ‘One Connection.’ Brilliant!

[Tom Peters @tom_peters]

Drive Employee Engagement By Building A Culture Of Caring https://t.co/HksMl0vTKm

[Billy Oppenheimer @bpoppenheimer]

In 1998, Citibank and The Travelers Insurance Company merged.

They hired legendary designer Paula Scher to create a new logo.

In their first meeting, on a napkin, Scher drew what became the iconic Citi logo.

As Scher got up to leave the room, someone from the Citi team asked,

How can it be that it’s done in a second?

“It’s done in a second and 34 years," Scher replied. “It’s done in a second [and] every experience and everything that’s in my head.”

Takeaway 1:

As Scher has become a master of her craft, she's experienced an interesting problem.

"A lot of clients like to buy process," she explains. "they think they're not getting their money's worth [if] you solve the problem too fast."

This is known as the "Labor Perception Bias."

It's an interesting phenomenon: we are generally impatient, yet, we are skeptical if, for instance, we're at a fancy restaurant and the food comes out only minutes after we ordered.

One of famous examples of the Labor Perception Bias is the parable of the engineer and the hammer:

A factory owner hired an engineer to fix a broken-down engine. The engineer inspected the engine for one minute, took out his hammer, hammered the engine once, and then started the engine with no problem.

The engineer charged the factory owner $5000. The factory owner was shocked, protested that the engineer had worked for only one minute, and asked for an itemized bill. The engineer sent the factory owner an itemized bill:

Hammering the engine: $5
Knowing where to hammer the engine: $4,995

Takeaway 2:

On my desk, there is a notecard that says, “All success is a lagging indicator.”

The line comes from one of my favorite Ryan Holiday articles. “When a day’s writing goes well,” he writes, “it’s a lagging indicator of hours and hours spent researching and thinking… Receiving a promotion is a lagging indicator of a lot of quality work. Delivering a keynote with confidence is a lagging indicator of a lot of preparation.”

Knowing where to hammer the engine is a lagging indicator of the years and years working with hammers and on engines.

And Paula Scher’s ability to create an iconic logo in a second is a lagging indicator of 34 years spent honing her craft.

- - -

“When you sit down to create something...what you create is a culmination of everything you’ve seen and done previous to that point.” — Tinker Hatfield

Follow @bpoppenheimer for more content like this!

[Deb Peters @DebPetersMN100]

@LassiterBrian @MaryGreeley @kielrosser @BaldrigeProgram @bdieter Awesome! I’m currently at the AAPL conference. Want to exchange notes?

[Deb Peters @DebPetersMN100]

@LassiterBrian Rooted in language? Perhaps it is rooted in thought or mindset, expressed in language and seen in behaviors.

[Deb Peters @DebPetersMN100]

@LassiterBrian #MNTough

[Deb Peters @DebPetersMN100]

@LassiterBrian Sounds a bit Demings-ish😊

[Tamara Srzentić @TamaraSrzentic]

The future of leadership is kindness🤍

Thank you for your world leadership @jacindaardern

“You can be anxious, sensitive, kind, wear your heart on your sleeve.

You can be a mother, nerd, a crier, a hugger. You can be all these things & you can lead”

[Deb Peters @DebPetersMN100]

@tom_peters Thinking you are celebrating your gifts and your goodness with grace. Congratulations!

[Deb Peters @DebPetersMN100]

@melissaagoodson @CSS_SBT Go, Melissa!

[Deb Peters @DebPetersMN100]

@kare11

[Deb Peters @DebPetersMN100]

@tom_peters A great animated message for all ages

[OD Network @ODNetwork]

Edgar H. Schein has always been a giant in the field of organization development. A treasured figure in our OD community, we are sad to announce his passing in late January 2023.

More details here: https://t.co/D8yhk5y2Nf