Debenhams Customer Experience

[Debenhams Customer Experience @DebenhamsHub_]

@GemmaSm68568863 Hello @GemmaSm68568863,we apologize for the delay and such an experience with us. We would like to look at the problem raised further. Kindly follow back ,Via DM, share your mobile number, and we reach out and assist.

[Gemma Smith @GemmaSm68568863]

@Debenhams hi Can I message you direct

[Deborah Clarke @Deborah75358336]

@Debenhams DO NOT ORDER FROM THIS COMPANY THEY DO NOT FULFILL THEIR OBLIGATIONS TO SUPPLY ORDERED AND PAID FOR ITEMS

[Debenhams Customer Experience @DebenhamsHub_]

@eaglejez Hello @eaglejez,we apologize for the inconvenience with us. We would like to look at the problem raised further. Kindly follow back and share your full names, email addresses, and your WhatsApp mobile number. Via Dm, we reach out and assist

[Jez @eaglejez]

@Debenhams we are trying to send an order back but we can't print a label since it is saying 'undelivered'. We simply cannot find a phone number to speak to a human. This is ridiculous customer service !!!!

[Debenhams Customer Experience @DebenhamsHub_]

@Barroness9 Hello @Barroness9,we apologize for the inconvenience and such an experience with us. We would like to look at the problem raised further. Kindly follow back ,Via DM, share your mobile number, and we reach out and assist.

[BarronC @Barroness9]

@Debenhams @evrisupportline (2) The reply from the human even got my name wrong. Shoddy customer Service @Debenhams I have been wronged but having to resolve this. @evrisupportline not good either. They couldn't follow my note on the App on what to do with the parcel if I was out. Service is rubbish!

[Debenhams Customer Experience @DebenhamsHub_]

@Barroness9 Hello @Barroness9,we apologize for the inconvenience with us. We would like to look at the problem raised further. Kindly follow back and share your full names, email addresses, and your WhatsApp mobile number. Via Dm, we reach out and assist

[BarronC @Barroness9]

I will never order from @Debenhams again. The courier @evrisupportline said my order was delivered. The picture provided was not me & not my house. You can't call Debs. It is AI run & when I got a reply from a person they said it had been delivered & they wouldn't do anything (1)

[Debenhams Customer Experience @DebenhamsHub_]

@SeraaVickers Hello @SeraaVickers,we apologize for the inconvenience with us. We would like to look at the problem raised further. Kindly follow back and share your full names, email addresses, and your WhatsApp mobile number. Via Dm, we reach out and assist

[Sarah☀️🐢 @SeraaVickers]

Hi @Debenhams, I received a mirror from you that arrived cracked. I’ve tried WhatsApp, Messenger & text with no luck, bots loop me round & no rep responds. No phone/email support either. How do I get a refund or replacement? This is unacceptable!!!
#Debenhams #Boohoo @boohoo

[Debenhams Customer Experience @DebenhamsHub_]

@RSawney Hello @RSawney,we apologize for the inconvenience with us. We would like to look at the problem raised further. Kindly follow back and share your full names, email addresses, and your WhatsApp mobile number. Via Dm, we reach out and assist

[Richard Sawney @RSawney]

@Debenhams how do I get your Customer Service team to respond?

[Debenhams Customer Experience @DebenhamsHub_]

@trolly_dolly6 Hello @trolly_dolly6,we apologize for the inconvenience with us. We would like to look at the problem raised further. Kindly follow back and share your full names, email addresses, and your WhatsApp mobile number. Via Dm, we reach out and assist

[sally @trolly_dolly6]

I was assured that my refund from @Debenhams would be refunded today - still nothing after numerous conversations!

[Debenhams Customer Experience @DebenhamsHub_]

@AlevOzdemir1 Hello @AlevOzdemir1,we apologize for the inconvenience with us. We would like to look at the problem raised further. Kindly follow back and share your full names, email addresses, and your WhatsApp mobile number. Via Dm, we reach out and assist

[Alev Özdemir @AlevOzdemir1]

@Debenhams I paid for next day delivery my parcel hasn’t arrived I want a refund. Order no: DUX043826379

[Debenhams Customer Experience @DebenhamsHub_]

@trolly_dolly6 Hello @trolly_dolly6,we apologize for the delay and such an experience with us. We would like to look at the problem raised further. Kindly follow back ,Via DM, share your mobile number, and we reach out and assist.

[sally @trolly_dolly6]

If you are thinking of online purchases @Debenhams - think again you may have to return - still waiting for a refund 2 weeks after they received item back and keep being told different dates I will receive my refund - shocking customer service!

[Debenhams Customer Experience @DebenhamsHub_]

@trolly_dolly6 Hello @trolly_dolly6,we apologize for the inconvenience with us. We would like to look at the problem raised further. Kindly follow back and share your full names, email addresses, and your WhatsApp mobile number. Via Dm, we reach out and assist