Deborah Williams

[Deborah Williams @Deborah81667030]

@HomeTreatsUK can I get a response to my email please re order number 2572803 you inform response will be in a matter of hours I sent an email through yesterday still not heard from you. You have sent the wrong colour for order.

[Deborah Williams @Deborah81667030]

@claim_csteam Can you just ask your WhatsApp team to respond I feel lost with putting my contact details on here so many times. I am beyond stressed with this now and worried at being scammed again.

[Deborah Williams @Deborah81667030]

@duchess_daeche1 @Debenhams @MartinSLewis I would never buy from Debenhams again are you really saying the Christmas period has wiped their capacity to give good customer service. It is just the sheer rudeness in not communicating - sack the CEO who enables this behaviour.

[Deborah Williams @Deborah81667030]

@Cs_Debenhamns74 The frustration I am feeling with Debenhams is now getting to me im making mistakes leaving my details on here. Just got a call to say someone will be picking up the item tomorrow I hope this is not a scam Debenhams

[Deborah Williams @Deborah81667030]

@Cs_Debenhamns74 What the hell has happened to Debenhams been chasing for a response for some time. I have a faulty item, take it back, refund me what could be so hard. If you are busy / short staffed - hire people but this service you are giving is beyond terrible.

[Deborah Williams @Deborah81667030]

@Cs_Debenhamns74 when will I get a response from you especially since informing you I was scammed by someone impersonating they worked for DBs. Why am I receiving such a terrible service from you.

[Deborah Williams @Deborah81667030]

@Cs_Debenhamns74 I am going round in circles leaving DMs I want my issue sorted - can I get a response to my complaint and also when will the item be collected.

[Deborah Williams @Deborah81667030]

@Cs_Debenhamns74 again no response from DBs - why. I have raised a complaint when will I get a response to this and when you will be picking up my item, making refund. The service has been terrible.

[Deborah Williams @Deborah81667030]

@Mariana87831473 DBS said they are looking into the issue. Nationwide who are excellent stopped everything 👏🏽

[Deborah Williams @Deborah81667030]

@Debenhams cannot hear from customer service purchased an item for Xmas waiting to return the item cannot hear from DBs what’s happening I have texted no response which is terrible.

[Deborah Williams @Deborah81667030]

@claimstm_D Even if I wanted to do this I can’t now as my card is blocked. Is the FOC aware of this new refund procedure there is no explanation of this on your text process.

[Deborah Williams @Deborah81667030]

@claimstm_D I want to raise a formal complaint- there is nothing that informs of your refund procedure it was worrying going through this app numerous times and it did not even work. It had red flags all over. I need to get my refund and return item that’s all I want to do

[Deborah Williams @Deborah81667030]

@claimstm_D The bank is asking if it can be done another way. I have refunds from DBs previously last year and did not have to load Lemki app. What is going on - now my card is blocked as it looks like just under £700 was trying to be taken out of my acct.

[Deborah Williams @Deborah81667030]

@Asksupport79730 I have been scammed by someone posing as working for DBs the bank have informed my card will need to be blocked a new one sent out. I am fed up with this situation if DBs had just responded this would not have happened re DUX045649308

[Deborah Williams @Deborah81667030]

@claimstm_D I’m on the phone to Natiobwide who advise the process showed money was initiated to come out of my account not into it

[Deborah Williams @Deborah81667030]

@claimstm_D Just had someone on the phone from Debenhams asking me to download LemFi for compensation and refund for the item that needs collecting is this correct if not what is going on his name was Mr Francis

[Deborah Williams @Deborah81667030]

@claimstm_D [email protected] 07930334355

[Deborah Williams @Deborah81667030]

@IssuesT25246 I am really disappointed have sent numerous texts and also responded by DM still no response can you remove your item from our property you have all the necessary details to comply with this.

[Deborah Williams @Deborah81667030]

@claimstm_D Order number is DUX045649308 can I get a response the desk needs to be returned can you organise collection we have 2 small kids in the property navigating around the item. Your help in this would be appreciated

[Deborah Williams @Deborah81667030]

@Asksupport79730 It’s like pulling teeth I am explaining the same thing over and over on text can you remove your faulty item from my property I have asked you 4 times now - why can I not get a concise response