Debra England

[Debra England @DebraEngland6]

@British_Airways Terminal 5 chaos this morning- supervisors so rude that a stranger asked if I was ok after witnessing them speaking to me. Supervisors instructed desks not to help people. Call centre said they couldn’t help either. Manager said they were wrong but couldn’t help.

[Debra England @DebraEngland6]

@britanairwatys Im sorry I’m not sure what you are asking me to do.

[Debra England @DebraEngland6]

@British_Airways new low for us today in the BA customer experience. 11:15 Flight cancelled at 4 am-Supervisor told all desks not to help rebook but to direct to call centre/web. Call centre said they couldn’t help. Manager said Supervisors wrong. Too late! Supers very rude.

[Debra England @DebraEngland6]

@British_Airways two supervisors at Terminal 5 told desks not to help us, when call centre said they couldn’t help either. Manager called who said they were wrong but he couldn’t do anything. Rude/aggressive - never seen anything like it. Wish there was a bus. class alternative.

[Debra England @DebraEngland6]

@SimonCalder We are two of those passengers and BA went out of their way not to help us. Supervisors instructed the desks not to help re-book flights and direct everyone to web/call centre- who said they couldn’t help and to go back to the desk. Manager said Supervisor was wrong, but too late

[Debra England @DebraEngland6]

@Kate_Mepham @Telegraph Thank you!

[Debra England @DebraEngland6]

Will Young talking about losing his brother is the bravest thing I have seen for some time.

[Debra England @DebraEngland6]

@sueperkins @PaulChahidi Oh Sue, what have you done! New Wordle nerdle here- no work to be done now!

[Debra England @DebraEngland6]

@Peston and she died in the Ritz. Her hearse should be pulled by a phalanx of bankers.

[Debra England @DebraEngland6]

@bbcnickrobinson and she died in the Ritz. Her hearse should be pulled by a phalanx of bankers

[Debra England @DebraEngland6]

@BarackObama cleverly ignoring her ruinous political legacy. hearse should pulled by phalanx of bankers.

[Debra England @DebraEngland6]

@stephenfry - on my way to Lucca for Puccini Festival - hope this year's guests are looking forward to it. Hurrah for Puccini!

[Debra England @DebraEngland6]

@stephenfry Jonny Bairstow is a star- very strange watching him as he was in my daughters class at school!

[Debra England @DebraEngland6]

Congratulations jonny- you are an absolute star. Following your progress and very proud of you. The England family from st peters xxxxx

[Debra England @DebraEngland6]

Absolute genius worth the obsessive refreshing got tickets for athletics tomorrow thank you so much

[Debra England @DebraEngland6]

Just read article on single supplements- our company doesn't have any! Can't get message out there.

[Debra England @DebraEngland6]

Very impressed with organisation of games-but not ticketing!

[Debra England @DebraEngland6]

@sebcoe