Dee

MD of Engie EVS. Honoured to be involved with the roll out of EV in the UK and proud of the GeniePoint network and team.

[Dee @Dee61746919]

@VictoriaSenio13 @GeniePointEV Thank you Victoria, we will take a look 👀

[Dee @Dee61746919]

@GeniePointEV I’d like to say our suppliers and ourselves could wave a magic wand and everything would be back immediately. But we are making progress and we are committed to updating you weekly.

[Dee @Dee61746919]

@SamCosham @chris_greenf @JamesH39873 @GeniePointEV @Morrisons @zap_map Agreed, more infrastructure needed across the board. We need to fix our broken kit, then we will turn our attention back to roll out acceleration.

[Dee @Dee61746919]

@SamCosham @chris_greenf @JamesH39873 @GeniePointEV @Morrisons @zap_map That’s why I say it’s causing us pain. Broken chargers hurt everyone. They discourage uptake, inconvenience customers and lose us money. The parts issue going right the way back to component part issues, our supply chain are working to resolve and we’ll update asap.

[Dee @Dee61746919]

@SamCosham @chris_greenf @JamesH39873 @GeniePointEV @Morrisons @zap_map Evening, it’s true we are struggling for parts and it’s causing us and our drivers pain. There should be an updated position out from me shortly. Watch this space.

[Dee @Dee61746919]

@chris_greenf @JamesH39873 @GeniePointEV @Morrisons @zap_map @SamCosham Hi @chris_greenf, I can indeed assure you it isn’t a ££ issue. It’s a supply chain issue. Statement from me shortly in co-operation with our supply chain.

[Dee @Dee61746919]

@Bryan13571 @GeniePointEV Hi Bryan, thanks re Bonnet, they are good guys! I’ll take a look at the unit record now. Thanks for the heads up.

[Dee @Dee61746919]

@chris_grimmer @chris_greenf Hey, definitely seeing all this. We know we have parts issues, I issued a statement about it a few weeks ago. Honestly we are working with the supplier to do everything we can. We will keep on.

[Dee @Dee61746919]

@_David_Myers_ @Gavgenx70s @The_PlugSeeker @philippaforrest @KateFantom @FullyChargedDan @QuentinWillson @evmanuk @GeniePointEV Completely agree, I’ll check it out asap and confirm, but it’s likely either parts, or one we don’t own but support on genie- our policy is to not leave chargers sitting broken if we have the remit and ability to fix.

[Dee @Dee61746919]

@SnellingDean @takeitev @GeniePointEV Hey, thanks for tagging me- I’m at a wedding at the moment but I’ll look into it asap

[Dee @Dee61746919]

@chris_greenf @CraigCRogers @NorfolkEvs 👍

[Dee @Dee61746919]

@chris_greenf @CraigCRogers @NorfolkEvs Just had a search and looks like all chargers along the a14 are functional

[Dee @Dee61746919]

@GeniePointEV Oooh I’m only missing one… points if you can guess which!

[Dee @Dee61746919]

@chris_greenf @CraigCRogers @NorfolkEvs Hi all, Cromer is waiting on a part and we will fix it as soon as that part arrives. Kettering looks ok, have you had issues there?

[Dee @Dee61746919]

@GeniePointEV We love a challenge, but our drivers deserve for us to push ourselves!

[Dee @Dee61746919]

@chris_greenf My pleasure. Happy electric travels! :)

[Dee @Dee61746919]

@aklc10 @GeniePointEV Would you like to DM me your name and I can look into it for you?

[Dee @Dee61746919]

@GeniePointEV @aklc10 So sorry for this, you should have received a full refund so your charge was free.