Dee Valladares

[Dee Valladares @DeeValladares]

@AmericanAir most recent response to my tweets. Really?!?

[Dee Valladares @DeeValladares]

@AmericanAir cancelled our flights and misplaced our luggage and are trying to put the blame on @cathaypacific. Is this what you consider “a strong commitment to your customers”?

[Dee Valladares @DeeValladares]

At a third world country and got my luggage 6 days later. Still no adequate response from @AmericanAir. Spoke to the better business bureau and have still not received compensation from the amount of $ I’ve had to spend due to their mistake.

[Dee Valladares @DeeValladares]

@AmericanAir We expect to be reimbursed and taken care of because this was a HUGE mistake on your end. If we have to escalate this to whoever we have to, including news media, then we will. Still have yet to hear from you guys. Completely unacceptable.

[Melanie Hernandez @Melanie21__]

5 days since @AmericanAir lost my luggage. They delayed my flight twice until it was eventually cancelled at 3 am. Day 3 in Bali, still no luggage and no response back from their team. @AmericanAir very disappointed with this experience.

[Dee Valladares @DeeValladares]

@AmericanAir I was also traveling with my 3 friends who had baggage misplaced. It’s been 6 days TOTAL. Tons of money spent. Tons of time from our own vacation spent. THIS IS NOT OK. I have emailed and tagged on IG and still no response.

[Melanie Hernandez @Melanie21__]

5 days since @AmericanAir lost my luggage. They delayed my flight twice until it was eventually cancelled at 3 am. Day 3 in Bali, still no luggage and no response back from their team. @AmericanAir very disappointed with this experience.

[Melanie Hernandez @Melanie21__]

Not even surprised. @AmericanAir is this what you consider “a strong commitment to your customers” ? Your vision statement obviously doesn’t align

[Melanie Hernandez @Melanie21__]

5 days since @AmericanAir lost my luggage. They delayed my flight twice until it was eventually cancelled at 3 am. Day 3 in Bali, still no luggage and no response back from their team. @AmericanAir very disappointed with this experience.