Deepika

[Mridula Sharma @mridiculous31]

@careinsuranceIN We had to put our treatment on hold and postpone quite literally. Now your claim approval says it's valid for only 2 days. I would appreciate if you approve for the right dates given by the hospital, all the details has been shared btw.

[Deepika @DeepikaWasHere]

@mridiculous31 @careinsuranceIN @careinsuranceIN your reps have been calling for renewal as if I have packed my bags to leave the country. One approval you cannot process🤦‍♀️

[Deepika @DeepikaWasHere]

At this point, one proper communication is luxury.

[Mridula Sharma @mridiculous31]

@careinsuranceIN Bruh, waiting is what we are doing.If you understand the importance of timely updates. Can't you guys atleast contact and let us know through a proper communication channel??? Guess what to nobody's surprise. The timer on the app has ended it says "we regret the INCONVENIENCE"

[Mridula Sharma @mridiculous31]

@careinsuranceIN Bruh, waiting is what we are doing.If you understand the importance of timely updates. Can't you guys atleast contact and let us know through a proper communication channel??? Guess what to nobody's surprise. The timer on the app has ended it says "we regret the INCONVENIENCE"

[Deepika @DeepikaWasHere]

@anillahori It is a complete thyroidectomy. The policy was purchased 2 years ago.

[Deepika @DeepikaWasHere]

Exactly what I needed. To wait for another 24 hours.
Thank you, @careinsuranceIN. I get to wait for a mere approval for the request I've already submitted three whole days ago. Anxious about more than what my family should be focusing on right now.
Thank you for "CARE"ing.

[Deepika @DeepikaWasHere]

More than 72 hours and we are waiting just for a Pre-authorisation approval. Something you are supposed to provide within ONE HOUR according to the IRDAI's mandate.
I had to unwillingly request postponing my father's surgery. @careinsuranceIN- you are responsible for this.

[Deepika @DeepikaWasHere]

@SanjayYada7n @careinsuranceIN
They have no sense of responsibility over the approval. No customer support whatsoever. My pre-authorisation claim is still not approved despite all the documentation provided. Could you help?

[Deepika @DeepikaWasHere]

@SanjayYada7n Hello, sir. I have reached out to you in your DM. Could you please check?

[Deepika @DeepikaWasHere]

@careinsuranceIN Also, stop calling me to remind me of the renewal. As a responsible adult, I am aware what I need to take care of.
But I would love to hear from someone from the claims department like I've been promised three times in the last three hours.
Act like you claim, @careinsuranceIN

[Deepika @DeepikaWasHere]

This is NOT a status update. This is not what your customer expects. Especially when the status has not advanced beyond this since the time the claim was put to request.
Support your customers when you claim being big on it.

[Deepika @DeepikaWasHere]

I would love to not get reminders or any updates from you when I am due for my policy renewal.

[Mridula Sharma @mridiculous31]

They don't respond after publically asking for information. FYI.
Despite the platform, it's the same everywhere.

[Deepika @DeepikaWasHere]

@careinsuranceIN How long is your earliest?? Been waiting.
Received a call from your Customer support. But they hung the call in a few seconds. No one spoke a word!! And guess what, I cannot call on that number.

[Deepika @DeepikaWasHere]

@nch1915

[Deepika @DeepikaWasHere]

Exactly what I needed. To wait for another 24 hours.
Thank you, @careinsuranceIN. I get to wait for a mere approval for the request I've already submitted three whole days ago. Anxious about more than what my family should be focusing on right now.
Thank you for "CARE"ing.

[Deepika @DeepikaWasHere]

@careinsuranceIN Sent the details. Hoping for a genuine response. Not another "acknowledgement ".

[Deepika @DeepikaWasHere]

More than 72 hours and we are waiting just for a Pre-authorisation approval. Something you are supposed to provide within ONE HOUR according to the IRDAI's mandate.
I had to unwillingly request postponing my father's surgery. @careinsuranceIN- you are responsible for this.

[Deepika @DeepikaWasHere]

This is NOT a status update. This is not what your customer expects. Especially when the status has not advanced beyond this since the time the claim was put to request.
Support your customers when you claim being big on it.

[Deepika @DeepikaWasHere]

@careinsuranceIN @irdaindia

[Deepika @DeepikaWasHere]

@careinsuranceIN @CareHealthIndia

[Mridula Sharma @mridiculous31]

@careinsuranceIN hi, what's up????
Not you writing "we deeply regret for the inconvenience caused" I don't see any regret and it's not an inconvenience. IT. IS. AN. EMERGENCY.
Please do better.

[Sai Ram B @SaiRamSays]

An urgent surgery cannot wait for endless delays and generic apologies. @careinsuranceIN, process this claim immediately.

Please take note. @DFS_India @jagograhakjago @JoshiPralhad

[Mridula Sharma @mridiculous31]

Let's talk to you in simpler language.
My parent needs to get an urgent surgery.
We are claiming our insurance for the same.
We've been paying a fat premium for the same insurance.
You better not waste any more time it's been days now.
And process the same insurance.