Deon du Plessis

* Photographer * Sys Admin * Web Development *

[Deon du Plessis @Deond3d]

Update: Over a month of tweets. Weeks of DMs. Escalations. Investigations. Today's scheduled delivery still arrived 1 hour 50 minutes late. @PicknPay

[Deon du Plessis @Deond3d]

Update: While the "thorough investigation" continues, today's scheduled delivery timeslot has once again been missed by over an hour. @PicknPay

[Deon du Plessis @Deond3d]

50min late and counting, again @PicknPay

[Deon du Plessis @Deond3d]

@PicknPay It's now been a week since @PicknPay advised that the Online Team was investigating my recurring late scheduled deliveries. How long does an investigation normally take, and when can I expect the findings and proposed solution in writing?

[Deon du Plessis @Deond3d]

Over a month since my first complaint. Nearly two weeks since @PicknPay asked me to DM. Plenty of "escalations" and "investigations", but still no explanation, no solution, and no change. Scheduled delivery timeslots continue to be missed by an hour or more, week after week.

[Deon du Plessis @Deond3d]

@PicknPay I appreciate the response, but it's difficult to feel reassured when two tweets ago the issue was being escalated to the ASAP team again, despite it being established nearly two weeks ago that my complaint relates to scheduled delivery timeslots, not ASAP orders. @PicknPay

[Deon du Plessis @Deond3d]

@PicknPay My complaint is about scheduled delivery timeslots. My unanswered DMs are about the Online Team investigation. Yet somehow we're back to the ASAP team, the same misunderstanding that had to be corrected nearly two weeks ago. @PicknPay

[Deon du Plessis @Deond3d]

@PicknPay Happy to keep an eye on my inbox. Perhaps someone could also keep an eye on yours. My last two DMs requesting an update on the investigation remain unanswered. @PicknPay

[Deon du Plessis @Deond3d]

@PicknPay With respect, this issue has been occurring for years, not weeks. I've been raising it publicly and privately for over a month. I'm hearing about investigations and follow-ups, but the problem itself remains unchanged.

[Deon du Plessis @Deond3d]

Over a month of tweets. Multiple DMs. Escalations. Investigations. Promises of contact. Yet nothing has changed. Scheduled delivery timeslots continue to be missed, and I'm once again sitting and waiting for another late delivery. @PicknPay

[Deon du Plessis @Deond3d]

Update: The scheduled delivery timeslot was missed 45 minutes ago. The issue has been acknowledged, escalated, investigated, and apologised for. Yet here we are again. @PicknPay

[Deon du Plessis @Deond3d]

@PicknPay With respect, I first raised this issue over a month ago and sent a DM nearly a week ago. Since then I've been told it was escalated, investigated, and passed between teams. Yet the same issue continues. At what point does the investigation turn into a solution? @PicknPay

[Deon du Plessis @Deond3d]

Update: The scheduled delivery timeslot was missed 30 minutes ago. This is the same issue I've been raising for over a month, despite tweets, DMs, escalations, investigations, and promises of contact. @PicknPay

[Deon du Plessis @Deond3d]

Genuine question, @PicknPay: should I just start selecting delivery timeslots 2-3 hours earlier than I actually need them so they arrive when expected? It might be nice if you were the ones left waiting for a change.

[Deon du Plessis @Deond3d]

Consistently late. Consistently ignored. Four weeks of complaints, zero response from @PicknPay. At this point, the issue isn't the delivery delays. It's the complete lack of customer service and accountability.

[Deon du Plessis @Deond3d]

And late again... like each and every time. 4th week tweeting, no reply from @PicknPay even?

[Deon du Plessis @Deond3d]

1h30min late, still counting... @PicknPay

[Deon du Plessis @Deond3d]

1h30min late, still counting... @PicknPay

[Deon du Plessis @Deond3d]

1 hour late and counting...

[Deon du Plessis @Deond3d]

Late again @PicknPay... No reply here either. Customer service much?

[Deon du Plessis @Deond3d]

Late again @PicknPay... No reply here either. Customer service much?

[Deon du Plessis @Deond3d]

@PicknPay Have you guys ever delivered on time? I’ve been ordering once a week since you started delivering and it hasn’t happened once. One time you were only 30 minutes late after my time slot… that was very exciting.

[Deon du Plessis @Deond3d]

@PicknPay Have you guys ever delivered on time? I’ve been ordering once a week since you started delivering and it hasn’t happened once. One time you were only 30 minutes late after my time slot… that was very exciting.