Support Desk Help

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[Support Desk Help @DeskCare_DM]

@Jill1Muchi Thank you for bringing this to our attention,My name is Anne 😊!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM with the claim details,so that we can assist you promptly.🌹🌹

[Support Desk Help @DeskCare_DM]

Thanks for getting in touch with us. For us to assist you in better way, please FOLLOW BACK and send us a DM with details about the claim 🙏.We will keep an eye out for your response from our relevant team.

Regards Anne 🌹🌹

[Your Nightmare @Jill1Muchi]

Delivery companies will always test your patience 🤦🏾
@RoyalMail I will be in your office tomorrow
Let me hear where my parcel went

[Support Desk Help @DeskCare_DM]

@jordzvfxx Thank you for bringing this to our attention,My name is Anne 😊!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM with the claim details,so that we can assist you promptly.🌹🌹

[Support Desk Help @DeskCare_DM]

Thanks for getting in touch with us. For us to assist you in better way, please FOLLOW BACK and send us a DM with details about the claim 🙏.We will keep an eye out for your response from our relevant team.

Regards Anne 🌹🌹

[Jordan 💫 @jordzvfxx]

@RoyalMail you guys are the shittest delivery company there is.

[Support Desk Help @DeskCare_DM]

@deboling Thank you for bringing this to our attention,My name is Anne 😊!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM with the claim details,so that we can assist you promptly.🌹🌹

[Support Desk Help @DeskCare_DM]

Thanks for getting in touch with us. For us to assist you in better way, please FOLLOW BACK and send us a DM with details about the claim 🙏.We will keep an eye out for your response from our relevant team.

Regards Anne 🌹🌹

[Deborah Lingard @deboling]

@RoyalMail just wanted to say thanks for finally delivering a Birthday Card which was sent to me in early November last year. Unfortunately it was delivered with a damaged envelope.

[Support Desk Help @DeskCare_DM]

@rafthemaster Thank you for bringing this to our attention,My name is Anne 😊!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM with the claim details,so that we can assist you promptly.🌹🌹

[Support Desk Help @DeskCare_DM]

@shaunyoung_ Thank you for bringing this to our attention,My name is Anne 😊!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM with the claim details,so that we can assist you promptly.🌹🌹

[Support Desk Help @DeskCare_DM]

Thanks for getting in touch with us. For us to assist you in better way, please FOLLOW BACK and send us a DM with details about the claim 🙏.We will keep an eye out for your response from our relevant team.

Regards Anne 🌹🌹

[Shaun Young/PA to Hetty🌈 our floof-cat 🕊️ @shaunyoung_]

Wow! Just goes to show how bad @RoyalMail are getting, not only failing service but now just lie, waiting for a ‘tracked delivery’ all day, been updated ‘attempted delivery’ at 14:46, well strange as my Ring camera shows no one approaching our front door! 🤬

[Support Desk Help @DeskCare_DM]

@CharcutieEN Thank you for bringing this to our attention,My name is Anne 😊!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM with the claim details,so that we can assist you promptly.🌹🌹

[Support Desk Help @DeskCare_DM]

Thanks for getting in touch with us. For us to assist you in better way, please FOLLOW BACK and send us a DM with details about the claim 🙏.We will keep an eye out for your response from our relevant team.

Regards Anne 🌹🌹

[Support Desk Help @DeskCare_DM]

Thanks for getting in touch with us. For us to assist you in better way, please FOLLOW BACK and send us a DM with details about the claim 🙏.We will keep an eye out for your response from our relevant team.

Regards Anne 🌹🌹

[Richard Frame @rafthemaster]

Another poor service by @RoyalMail “sorry we couldn’t deliver your item today” .. because we are too lazy to be bothered - it was booked to go to a post office you HAVE to go there to pick up mail so you *could* take it there then but that’s work - it’ll be 7 days to get my item

[Support Desk Help @DeskCare_DM]

@CorrieArt Thank you for bringing this to our attention,My name is Anne 😊!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM with the claim details,so that we can assist you promptly.🌹🌹

[Support Desk Help @DeskCare_DM]

Thanks for getting in touch with us. For us to assist you in better way, please FOLLOW BACK and send us a DM with details about the claim 🙏.We will keep an eye out for your response from our relevant team.

Regards Anne 🌹🌹

[Corrie Art @CorrieArt]

Royal Mail has finally delivered something to me that was posted on Dec 16, 2025. Is that a record, when it should have been here in 2 days? But what can it be? 🤔

[Support Desk Help @DeskCare_DM]

@SteveBromley61 Thank you for bringing this to our attention,My name is Anne 😊!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM with the claim details,so that we can assist you promptly.🌹🌹

[Support Desk Help @DeskCare_DM]

Thanks for getting in touch with us. For us to assist you in better way, please FOLLOW BACK and send us a DM with details about the claim 🙏.We will keep an eye out for your response from our relevant team.

Regards Anne 🌹🌹

[Steve Bromley 🐺 @SteveBromley61]

@RoyalMail An item was sent to me 48 hours tracked on the 21 February 2026, the items tracking information hasn't updated since it was dropped off can you help

[Support Desk Help @DeskCare_DM]

@ashic Thank you for bringing this to our attention,My name is Anne 😊!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM with the claim details,so that we can assist you promptly.🌹🌹

[Support Desk Help @DeskCare_DM]

Thanks for getting in touch with us. For us to assist you in better way, please FOLLOW BACK and send us a DM with details about the claim 🙏.We will keep an eye out for your response from our relevant team.

Regards Anne 🌹🌹

[ashic @ashic]

@RoyalMail "delivery attempted" with no card left, no attempt actually made. Impossible to reach a human on the phone or on the app. No way to raise complaints. Just robots on the phone and endless faqs on the support page. Is this customer experience intentional?

[Support Desk Help @DeskCare_DM]

@anyatovey23 Thank you for bringing this to our attention,My name is Anne 😊!As supervisor, I'll be happy assisting on this. Please FOLLOW BACK and send as a DM with the claim details,so that we can assist you promptly.🌹🌹

[Support Desk Help @DeskCare_DM]

Thanks for getting in touch with us. For us to assist you in better way, please FOLLOW BACK and send us a DM with details about the claim 🙏.We will keep an eye out for your response from our relevant team.

Regards Anne 🌹🌹