Customer Service Desk

[Customer Service Desk @DeskCustom73331]

Hello there! Our sincere apologies for the inconveniences caused, we would like to look closer into your case. Kindly share your reachable phone number for further engagement

[Hangingonbyathread @Hangingonbyath2]

@OntheBeachUK I am trying to contact a human advisor regarding conflicting information from the chat bot and and T&Cs but the chat bot won't let me through to a human. Please can someone contact me or can I get contact information to get through to a person please?

[Customer Service Desk @DeskCustom73331]

@JezP12 @JezP12 Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.@JezP12

[Customer Service Desk @DeskCustom73331]

@JezP12 Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.@JezP12

[JP @JezP12]

@OntheBeachUK really disappointed in your customer service or complete lack of it - can only try and change a booking via chat but after 5 days still no resolution and your chatboxes gave a nasty habit of disappearing so we have to start all over again - if only we could cancel

[Customer Service Desk @DeskCustom73331]

@MattLismore Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[Customer Service Desk @DeskCustom73331]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[Customer Service Desk @DeskCustom73331]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[Customer Service Desk @DeskCustom73331]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[Gregor McVicar @gregormcvicar67]

@OntheBeachUK Hi can soneone on admin please contact me. Talking to the AI live chat bot is completely useless. Our minor flight time change (glasgow to antalya) isnt quite a slight time change. Its a complete airport change (Edinburgh to antalya) can sometimes contact me asap

[Customer Service Desk @DeskCustom73331]

@Moles39 Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[Customer Service Desk @DeskCustom73331]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[Steve Morris @Moles39]

@deanej50 @OntheBeachUK All you get is a request to DM so people here can’t see

[deepa sasan @dsasan]

@OntheBeachUK bank holiday fiasco.. reached destination all excited and get to the hotel only to be told there’s no booking under our names.. sitting in 39C heat with no help via what’s app or calling the customer service no spending more than 200£ only to get a scam call

[Customer Service Desk @DeskCustom73331]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[deepa sasan @dsasan]

@OntheBeachUK bank holiday fiasco.. reached destination all excited and get to the hotel only to be told there’s no booking under our names.. sitting in 39C heat with no help via what’s app or calling the customer service no spending more than 200£ only to get a scam call

[Sukul M Bagai @sukulb]

@OntheBeachUK A swift reply would be appreciated. Landed in Marrakech, 14 people… and none of our reservations being honoured by the resort… what is one supposed to do with 5 kids in tow.

[Customer Service Desk @DeskCustom73331]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[Sukul M Bagai @sukulb]

@OntheBeachUK A swift reply would be appreciated. Landed in Marrakech, 14 people… and none of our reservations being honoured by the resort… what is one supposed to do with 5 kids in tow.

[Customer Service Desk @DeskCustom73331]

@RossyYNWA We're glad you took the time and effort to bring this issue to us. For us to be able to assist you further, could you Followback and send a DM for further assistance. -GT

[RossG @RossyYNWA]

@OntheBeachUK I have been trying for over a week now to change a passengers details for an up & coming trip, unsuccessfully. It’s saying it needs to be done a week before we go, which is this Friday. Is there anybody I can speak to regarding this, please.

[Customer Service Desk @DeskCustom73331]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[Nell @nellstroughair]

@OntheBeachUK Please help me speak to an actual person!!!!

[Tracey Martin @tracey_adele]

@OntheBeachUK I'm feeling frustrated at the lack of contact from you! 11 'Live Chat' conversations with the AI Sunny, still no contact from OTB Team. It's not good enough

[Customer Service Desk @DeskCustom73331]

We're glad you took the time and effort to bring this issue to us. For us to be able to assist you further, could you Followback and send a DM for further assistance. -GT

[Tracey Martin @tracey_adele]

@OntheBeachUK I'm feeling frustrated at the lack of contact from you! 11 'Live Chat' conversations with the AI Sunny, still no contact from OTB Team. It's not good enough

[Customer Service Desk @DeskCustom73331]

We're glad you took the time and effort to bring this issue to us. For us to be able to assist you further, could you Followback and send a DM for further assistance. -GT

[Brooke✌ @brookekeen_]

@OntheBeachUK absolute shambles. How do I speak to a human? Your robot doesn’t listen.

[Customer Service Desk @DeskCustom73331]

Thank you for bringing this to our attention. Please follow us back so we can send you a direct message and assist you promptly.

[Brooke✌ @brookekeen_]

@OntheBeachUK absolute shambles. How do I speak to a human? Your robot doesn’t listen.